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Average Ratings 11 Ratings
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Description
TapHero is an innovative platform for managing maintenance requests and ticketing, specifically tailored for homeowners associations (HOAs), condominium associations, and property managers seeking to streamline the handling of community maintenance concerns. Homeowners can easily submit their requests via email, which TapHero promptly transforms into well-organized service tickets. Utilizing AI-driven triage, the platform effectively classifies requests, facilitates ongoing conversations, and allows property managers to assign tickets, oversee response times, and monitor the status of resolutions through a unified dashboard. This email-centric approach eliminates the need for residents to access a portal or download an app, thereby significantly lowering barriers to adoption while enhancing transparency and accountability in community maintenance operations. Furthermore, TapHero ensures that all communication between residents, management teams, and service vendors is well-documented, fostering a collaborative environment in addressing maintenance issues.
Description
Neigbrs by Vinteum is a complete management solution built for Property Management Companies, Board Members, and residents who want better communication and efficient community operations.
Our all-in-one platform empowers managers to oversee multiple portfolios while giving communities a branded website and mobile app that centralize every essential task.
Streamline your workflow by managing finances, maintenance requests, documents, amenity bookings, and e-voting in one unified hub.
Keep your entire portfolio informed through automated multichannel communication — including SMS, email, voice calls, and app push notifications — ideal for both routine updates and emergencies.
Trusted across North America, Neigbrs by Vinteum offers intuitive tools, transparent workflows, and dedicated customer support that goes the extra mile.
Simplify property management and community living — with technology that brings people together.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
QuickBooks Accountants
No
Zoom
No
Pricing Details
$0
Free Trial
No
Free Version
Yes
Pricing Details
$0.79/unit per month
We offer three plans, Basic, Standard, and Premium, designed to fit different budgets and needs. Pricing starts at $0.79/unit per month for communities with up to 100 units. Discounts are available for annual payments. Optional email accounts and custom domains are also available.
We provide full onboarding and training to help you bring your community online smoothly. This is a one-time fee, calculated based on the size of your community.
We provide full onboarding and training to help you bring your community online smoothly. This is a one-time fee, calculated based on the size of your community.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
TapHero
Country
United States
Website
taphero.com
Vendor Details
Company Name
Vinteum Software
Founded
2014
Country
Miami, FL
Website
vinteum.io
Product Features
HOA
Calendar Management
No
Committee Management
No
Document Management
No
Event Management
No
Member Communities
No
Member Directory
No
Online Payment Processing
No
Property Database
No
Website Management
No
Work Order Management
No
Rental Property Management
Credit Check
No
Expense Management
No
Online Payments
No
Owner Portal
No
Tax Management
No
Tenant Management
No
Tenant Portal
No
Tenant Screening
No
Vacancy Tracking
No
Website Management
No
Product Features
Association Management
Chapter Management
No
Committee Management
Yes
Dues Management
Yes
Election Management
Yes
Email Marketing
Yes
Event Management
Yes
Financial Management
Yes
Fundraising Management
No
Jobs Board
No
Member Communities
Yes
Member Directory
Yes
Member Portal
Yes
Membership Management
Yes
Website Management
Yes
HOA
Calendar Management
Yes
Committee Management
Yes
Document Management
Yes
Event Management
Yes
Member Communities
Yes
Member Directory
Yes
Online Payment Processing
Yes
Property Database
Yes
Website Management
Yes
Work Order Management
Yes
Real Estate Property Management
Billing & Invoicing
No
Commercial Properties
Yes
Contact Management
Yes
Credit Check
No
Expense Management
No
Insurance Management
No
Landlord Database
Yes
Late Fee Calculation
No
Lease Management
No
Maintenance Management
Yes
Owner Portal
Yes
Payment Processing
No
Portfolio Management
Yes
Rent Tracking
No
Residential Properties
Yes
Tax Management
No
Tenant Database
Yes
Tenant Portal
Yes
Vacancy Tracking
No
Website Management
Yes
