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Description
Assessing and coaching communication effectiveness through AI is essential for a thriving contemporary workforce. The success of your business hinges on the ability of your teams to convey messages clearly, as subtle communication differences can either secure or jeopardize deals. Although traditional training methods can be expensive, they do not always yield the expected outcomes necessary for fostering business growth. While human coaching is beneficial, it can sometimes be influenced by unconscious biases that affect the guidance provided. TalkMeUp leverages an AI-driven methodology that eliminates such biases, ensuring that each feedback loop and piece of advice is based on objective analysis. This impartial approach guarantees that all participants, regardless of their background or level of experience, receive evaluations that are fair and equitable. Moreover, traditional communication training often encounters challenges, especially when it depends on individual coaches conducting personalized sessions. By utilizing an AI framework, TalkMeUp offers a scalable solution that can efficiently meet the communication needs of diverse teams.
Description
The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions.
It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call.
VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.
API Access
Has API
API Access
Has API
Integrations
Boostopia
ClickSend
ComplianceBoard
Fuze
Microsoft Teams
MyWiFi Networks
Qollabi
Salesflare
Zoom
Integrations
Boostopia
ClickSend
ComplianceBoard
Fuze
Microsoft Teams
MyWiFi Networks
Qollabi
Salesflare
Zoom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TalkMeUp
Founded
2018
Country
United States
Website
www.talkmeup.co
Vendor Details
Company Name
VoiceOps
Founded
2016
Country
United States
Website
voiceops.com
Product Features
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics