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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Talenta is an innovative communication and recruitment platform powered by AI, tailored specifically for recruitment agencies and integrating VoIP telephony, CRM systems, and advanced artificial intelligence to improve and streamline interactions with both candidates and clients. It seamlessly connects with existing tools like Bullhorn and Firefish, empowering recruiters to handle calls, notes, and candidate information in a cohesive workflow without the need to switch between different platforms. The platform includes a smart caller pop-up feature that instantly provides relevant context about the caller, such as their history and current stage in the recruitment process, which enables recruiters to engage in more informed and personalized discussions. Additionally, Talenta automates the logging of calls, syncs notes with client records, and produces AI-generated summaries and transcriptions, thereby eliminating the need for manual data entry and significantly reducing time spent on administrative tasks. This comprehensive solution not only enhances efficiency but also fosters deeper relationships between recruiters and their candidates.

Description

Trust+ is an innovative call recording solution that allows recordings to be shared directly with callers. This service not only enhances customer convenience but also promotes exceptional transparency, reinforces trust, and serves as a significant competitive advantage in the market. Seamlessly integrated with your IVR system, Trust+ empowers callers to decide if they want their conversation with the contact center to be recorded. When a caller selects this option, the conversation is captured and securely stored within the Trust+ platform. Additionally, the caller receives an SMS notification detailing where they can easily access their recording. Trust+ is ideal for any organization prioritizing high-quality customer service, spanning various industries such as telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare, thus ensuring a broad applicability across diverse sectors. This versatile tool not only enhances the customer experience but also strengthens the relationship between service providers and their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bullhorn Yes 
Firefish Yes 

Integrations

Bullhorn No 
Firefish No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Talenta

Country

United States

Website

www.heytalenta.ai/

Vendor Details

Company Name

ServeMeBest

Founded

2013

Country

Bahrain

Website

www.servemebest.com/products/trustplus/

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Recruiting

Assessments No 
Background Screening No 
CRM No 
Interaction Tracking No 
Internal HR No 
Interview Management No 
Job Board Posting No 
Job Requisition No 
Onboarding No 
Recruiting Firms No 
Reference Checking No 
Resume Parsing No 
Self Service Portal No 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives

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