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support

Average Ratings 0 Ratings

Total
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features
design
support

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Description

Talent Genie is your personal recruitment assistant. Our software uses the latest advances in Artificial Intelligence to provide a superior recruitment experience. Genie is a combination of Linguistic Pattern Recognition (and other forms of AI) that allows experienced recruiters to reduce their time spent on recruitment and shortlisting. What would you do with 60 more hours per month? AI allows you to complete your screening in a fraction the time. Regular recruiters save an average 60 hours per month. This allows for an improved user experience. We have 2500 Job Board integrations that allow you to advertise for any vacancy anywhere on the planet. It is the largest integrations platform in the world. Open API allows you to personalize your recruitment experience by integrating with other applications that will enhance your recruitment, such as video and psychometrics.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Intercom No 
Microsoft Dynamics 365 No 
Oracle Taleo Yes 
Salesforce No 
Thomas International Yes 
Vincere Yes 
Zendesk No 
Zendesk Chat No 
iCIMS Yes 

Integrations

Freshdesk Yes 
Intercom Yes 
Microsoft Dynamics 365 Yes 
Oracle Taleo No 
Salesforce Yes 
Thomas International No 
Vincere No 
Zendesk Yes 
Zendesk Chat Yes 
iCIMS No 

Pricing Details

Quoted per user. Contact us to get a quote.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Talent Genie

Founded

2005

Country

South Africa

Website

talentgenie.co.za

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Recruiting

Assessments No 
Background Screening No 
CRM Yes 
Interaction Tracking Yes 
Internal HR No 
Interview Management No 
Job Board Posting Yes 
Job Requisition Yes 
Onboarding Yes 
Recruiting Firms No 
Reference Checking No 
Resume Parsing Yes 
Self Service Portal No 

Recruitment Marketing

Candidate Relationship Management Yes 
Careers Page Yes 
Custom Branding Yes 
Email Marketing Yes 
Internal HR No 
Marketing Automation No 
Multi-Channel Marketing No 
Recruitment Management Yes 
Reporting / Analytics Yes 
SMS / Text Messaging No 
Social Recruiting No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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