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Description
Self-ordering kiosks are designed to analyze customer behavior and increase sales by integrating highly focused advertisements with improved customer satisfaction. These kiosks operate with minimal interruptions, effectively taking over some employee tasks while offering exceptional returns on investment and alleviating concerns related to employee absences. By streamlining business operations and enhancing productivity, self-ordering kiosks enable staff to concentrate on what truly matters: crafting memorable experiences for guests. With the innovative software provided by Tyme, businesses can completely transform their daily operations. As top-tier marketing instruments, these kiosks strategically position your most popular products within easy view of customers, thereby elevating revenue while gathering crucial behavioral data that reinforces your competitive edge in the market. Regardless of whether guests prefer browsing or making quick decisions, self-service kiosks empower them with full autonomy, making it a powerful revenue-generating solution, while we remain committed to maximizing upselling opportunities. In today's fast-paced environment, embracing such technology is essential for staying ahead.
Description
Introducing a revolutionary AI solution that enhances customer service ticket handling far beyond the capabilities of traditional agents. Transform your retail experience with Tymely, which seamlessly integrates with your existing systems and employs Generative AI to autonomously manage intricate customer service requests via email and chat, including processing refunds and exchanges or applying discounts, just as human agents would. Every AI-generated response is thoroughly verified in real-time by Tymely’s team of experts, ensuring an accuracy that surpasses human performance, all while maintaining the cost-effectiveness and speed of AI available around the clock. Our team of native English-speaking customer service professionals not only validate each response but also infuse a personal touch, delivering the compassionate and high-quality support that your customers desire. Delight your customers with prompt, 24/7 service, and benefit from an impressive average First Resolution Time of just 20 minutes. This innovative approach represents a significant leap forward in customer service efficiency and satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
AfterShip
No
ChannelApe
No
Freshdesk
No
Gorgias
No
Happy Returns
No
Magento
No
Manhattan SCALE
No
Oracle Service
No
Salesforce
No
Shopify
No
Integrations
AfterShip
Yes
ChannelApe
Yes
Freshdesk
Yes
Gorgias
Yes
Happy Returns
Yes
Magento
Yes
Manhattan SCALE
Yes
Oracle Service
Yes
Salesforce
Yes
Shopify
Yes
Pricing Details
$200000.00
Free Trial
No
Free Version
No
Pricing Details
$1.50 / resolution
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
TYME
Founded
2012
Country
Russian Federation
Website
tyme.ai/self-ordering-kiosks/
Vendor Details
Company Name
Tymely
Founded
2020
Country
United States
Website
www.tymely.ai/
Product Features
Kiosk
Activity Reservations
No
Digital Signature
No
License Management
No
Onsite Printing
No
Remote Access
Yes
Secure Browsing
No
Ticket / Order Fulfillment
Yes
Touch Screen
Yes
Usage Reporting
No
Virtual Keyboard
No
Wireless Internet Access
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
