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Average Ratings 0 Ratings

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ease
features
design
support

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Description

TRACK’s Hotel CRM is a comprehensive enterprise solution that consolidates all guest data into a single, accessible location, enhancing direct bookings and guest retention through timely engagement throughout their journey. Traditionally, hoteliers have struggled with a fragmented array of systems, making effective communication and marketing a challenge. The TRACK Hotel CRM allows hoteliers and marketing teams to merge various software into a unified platform that features Omni-Channel marketing and guest communication tools, ensuring that all data is connected seamlessly under one subscription and API. This system enables the customization and personalization of pre-stay messages to elevate the guest experience significantly. Furthermore, it automates the process of sending confirmation emails and text messages immediately after a reservation is confirmed, streamlining operations and enhancing guest satisfaction. With TRACK's Hotel CRM, the future of guest engagement is not just simplified—it’s also more effective and tailored to individual needs.

Description

Encourage Your Guests to Bid for Room Enhancements GUEST EXPERIENCE 1. Pre-Stay Email Notification In the days leading up to their stay, guests receive an automated email that presents them with an opportunity to elevate their stay at your hotel with potential upgrades. 2. Guests Submit Bids for Upgraded Rooms Through a user-friendly slider, guests can submit bids for various room categories. The hotel then evaluates these offers, choosing whether to accept or decline them. If a bid is accepted, the guest enjoys the upgrade for an additional fee, while declined offers leave their original reservation intact. 3. ...And Opt for Additional Services Provide guests with the option to purchase extra services from a tailored menu designed to enhance their overall experience at your establishment. This additional offering adds value to their stay, making it even more memorable.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Booking Factory No 
Cloudbeds No 
Frontdesk Anywhere No 
GuestCentrix No 
Mews No 
Oracle MICROS POS No 
Protel Cloud PMS No 
RMS Cloud No 
Rezlynx No 
SIHOT No 
STAAH Channel Manager No 
Seekom No 
SiteMinder No 
Stayntouch PMS No 
apaleo No 
eZee Frontdesk No 
protel MICE No 
roommaster No 

Integrations

Booking Factory Yes 
Cloudbeds Yes 
Frontdesk Anywhere Yes 
GuestCentrix Yes 
Mews Yes 
Oracle MICROS POS Yes 
Protel Cloud PMS Yes 
RMS Cloud Yes 
Rezlynx Yes 
SIHOT Yes 
STAAH Channel Manager Yes 
Seekom Yes 
SiteMinder Yes 
Stayntouch PMS Yes 
apaleo Yes 
eZee Frontdesk Yes 
protel MICE Yes 
roommaster Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

TRACK Hospitality Software

Founded

2009

Country

United States

Website

www.trackhs.com

Vendor Details

Company Name

Upsell Guru

Founded

2016

Country

Germany

Website

www.upsellguru.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Pricing Optimization

Channel Analysis Yes 
Competing Product Analysis Yes 
Forecasting No 
Market Analysis Yes 
Multi-Store Management Yes 
Price List Management Yes 
Price Optimization Automation Yes 
Pricing Analytics Yes 
Profitability Analysis Yes 
Scenario Planning No 

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