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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

A call accounting system, in its most basic form, collects and retains data regarding telephone calls from various phone systems for subsequent examination by an individual or a computer. In a typical business setting, a telephone system equipped with multiple extensions or handsets is referred to as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange). This system facilitates the connection between multiple telephone lines and the local telephone exchange, linking it to the office's handsets. Additionally, PBX extensions are not confined to human-operated handsets; they can also encompass extensions designated for auto attendants, hunt groups, voice mail systems, fax machines, and a variety of other devices, thereby enhancing communication efficiency within the organization. The versatility of these systems allows businesses to manage their communications more effectively while also providing valuable insights through call data analysis.

Description

TeleClock is an Interactive Voice Response (IVR) system that enables employees within a company to clock in and out using a touch-tone phone, SMS, or a smartphone WebClock, making it convenient for them to manage their time from their workplace or client locations, which is particularly beneficial for those in community care and building services. In addition to time tracking, employees have the capability to input allowance details, such as distances traveled and overnight accommodations, or document care episodes for each job or client they assist. They can also access daily voice messages, known as the Message of the Day. The system employs Caller ID to ensure that calls are made from authorized numbers, enhancing security by limiting which phones can be used for clocking in and out. The TeleClock 1800 Enterprise Series offers a hosted IVR solution, transforming any touch-tone phone into an advanced workforce management tool, thus catering to organizations with mobile or remote employees who require efficient timekeeping. This flexibility in tracking time and managing allowances ensures that employees can maintain accurate records, which benefits both the workforce and the organization's operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

RMS Cloud Yes 

Integrations

RMS Cloud No 

Pricing Details

$8 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

TIM Technologies

Founded

2006

Country

Australia

Website

www.tim4biz.com

Vendor Details

Company Name

TeleClock

Founded

1997

Website

www.teleclock.com

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring No 
Call Volume Yes 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management No 
Who Answered Log Yes 

Product Features

Time Clock

Biometric Recognition Yes 
Hourly Employee Tracking No 
Messaging Yes 
Mobile Access Yes 
Online Punch Card Yes 
Payroll Management Yes 
Punch card Yes 
Reporting/Analytics Yes 
Salaried Employee Tracking No 
Sick Leave Tracking No 
Vacation / Leave Tracking No 
Workstation Tracking No 

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