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features
design
support

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Description

Shoppers entering retail spaces are seeking not just transactions, but also memorable experiences and moments of delight, such as the convenience of picking up or returning online orders in-store or catching a compelling discount from a sales associate on an item they've been eyeing. Yet, many retailers find themselves hindered by outdated point of sale (POS) systems that fail to support the modern, customer-focused capabilities required today. TCS OmniStoreTM emerges as a groundbreaking unified commerce platform that transforms the shopping experience by placing itself at the core of retail operations. This solution addresses the challenges faced by retailers burdened with a disjointed array of systems that cannot keep pace with changing consumer demands. It enables businesses to seamlessly orchestrate integrated multichannel customer journeys while rapidly developing new services and applications without the limitations of traditional channels. Furthermore, it allows customers to enjoy the freedom to checkout from any location within the store, ensuring that retail environments remain consistently engaging and interconnected, fostering unique micro-experiences that resonate with shoppers. Ultimately, TCS OmniStoreTM empowers retailers to elevate their customer interactions in a competitive marketplace.

Description

Take fulfillment to the next level. Omni™ OMS is an industry-leading, end-to-end retail fulfillment solution for unified omnichannel commerce, enabling a single enterprise view of stock in real time, optimizing available-to-promise inventory while providing your customers with the confidence that what they order will be delivered or available in-store. Omni™ OMS enables you to configure, manage and execute complex order routing processes effectively and efficiently through advanced order orchestration functionality. With an intuitive interface and accessibility through the web from any device, the Omni™ OMS store fulfillment module easily enables store associates to fulfill and deliver BOPIS and curbside pickup (BOPAC) orders. Advanced “store-as-warehouse” functionality provides in-store pick and pack workflows that streamline the fulfillment process. Exceed your customers’ expectations with maximum flexibility to create, cancel or edit existing orders. Also offer multiple appeasement options including price matching, credits and adjustments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adenza Yes 
Adobe Advertising Cloud Yes 
Amazon Web Services (AWS) Yes 
Apigee Yes 
Appian Yes 
Aqua Yes 
Avaya Aura Yes 
BeyondTrust Endpoint Privilege Management Yes 
Bosch IoT Suite Yes 
Creatio Yes 
Datadog Yes 
HPE Consumption Analytics Yes 
IBM Cloud Yes 
Informatica Cloud Application Integration Yes 
Ivalua Yes 
MongoDB Yes 
Salesforce Yes 
Splunk AppDynamics Yes 

Integrations

Adenza No 
Adobe Advertising Cloud No 
Amazon Web Services (AWS) No 
Apigee No 
Appian No 
Aqua No 
Avaya Aura No 
BeyondTrust Endpoint Privilege Management No 
Bosch IoT Suite No 
Creatio No 
Datadog No 
HPE Consumption Analytics No 
IBM Cloud No 
Informatica Cloud Application Integration No 
Ivalua No 
MongoDB No 
Salesforce No 
Splunk AppDynamics No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$50000 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Tata Consultancy Services

Founded

1968

Country

India

Website

www.tcs.com/omnistore-unified-commerce-solution

Vendor Details

Company Name

Tecsys

Founded

1983

Country

Canada

Website

www.tecsys.com/omni-retail-solutions/order-management/

Product Features

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management No 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management No 
Returns Management No 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Product Features

Distribution

Barcoding / RFID Yes 
Import / Export Management Yes 
Inventory Management Yes 
Order Management Yes 
Purchasing Yes 
Returns Management Yes 
Sales Forecasting Yes 
Shipping Management Yes 
Warehouse Management Yes 

Multi-Channel eCommerce

Catalog Management No 
Channel Management No 
Data Synchronization No 
Email Marketing No 
Inventory Management Yes 
Marketplace Integration Yes 
Mobile Commerce Yes 
Order Management Yes 
Promotions Management No 
Returns Management Yes 
SEO Management No 
Shopping Cart No 
Social Commerce No 

Order Fulfillment

Choose Shipping Service Yes 
Global Shipping Yes 
Inventory Management Yes 
Multi-Channel Support Yes 
Order Management Yes 
Production Logistics No 
Recycling No 
Returns Management Yes 
Supply Chain Management Yes 
eCommerce Integration Yes 

Order Management

Back Order Management Yes 
Catalog Management No 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders No 
Returns Management Yes 
Shipping Management Yes 
Special Order Management Yes 

Alternatives

Alternatives