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Description

Syniverse's CPaaS (Communications Platform as a Service) Concierge is an innovative cloud-based messaging solution that enables businesses to engage with their customers in a more impactful and efficient manner. By utilizing a unified platform equipped with a variety of connectors, organizations can integrate their existing applications with various communication methods, allowing them to instantly reach their entire customer base across preferred mobile channels. This CPaaS offering is tailored to facilitate and hasten digital transformation efforts, catering to businesses at any stage of their development. With a customizable, plug-and-play design, companies can adapt the platform to align with their financial constraints, operational capabilities, specific needs, marketing initiatives, and customer experience goals. Since no single mobile channel can effectively reach every consumer, it is crucial to tap into multiple channels to enhance customer satisfaction and ensure a seamless interaction for all users, no matter which mobile platform they opt for. Ultimately, embracing such a comprehensive approach to communication allows businesses to foster stronger relationships with their clientele.

Description

Teliqon is a modern cloud communication platform built to unify business telephony and messaging in a single environment. It enables companies to manage voice calls, SMS communication, and outbound campaigns without relying on complex infrastructure. The solution includes virtual phone numbers, a fully featured Cloud PBX system, and an advanced auto dialer that helps teams automate outreach and improve productivity. Businesses can launch large-scale calling campaigns, handle incoming calls efficiently, and deliver SMS notifications or marketing messages worldwide. Teliqon integrates with CRM systems and internal tools, allowing teams to centralize customer data, track communication history, and automate workflows. This makes it easier to manage sales pipelines, support operations, and customer engagement from one platform. With reliable global connectivity, scalable architecture, and detailed reporting tools, Teliqon supports growing companies and enterprise teams looking to optimize communication processes and expand internationally.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Active Directory No 
Adobe Marketo Engage Yes 
Amazon S3 No 
Azure-AD-External-Identities No 
Facebook Messenger No 
Google No 
Google Cloud Storage No 
HireRight Yes 
LDAP No 
Mailchimp Yes 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Oracle Sales Yes 
Protel Cloud PMS No 
SAP CRM Yes 
Sage 50 Yes 
WhatsApp No 
Zoho CRM Yes 

Integrations

Salesforce Yes 
Zendesk Yes 
Active Directory Yes 
Adobe Marketo Engage No 
Amazon S3 Yes 
Azure-AD-External-Identities Yes 
Facebook Messenger Yes 
Google Yes 
Google Cloud Storage Yes 
HireRight No 
LDAP Yes 
Mailchimp No 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Oracle Sales No 
Protel Cloud PMS Yes 
SAP CRM No 
Sage 50 No 
WhatsApp Yes 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

49$/month
Up to 10 users. Billed monthly.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Syniverse

Founded

1987

Country

United States

Website

www.syniverse.com/products/cpaas-concierge

Vendor Details

Company Name

Teliqon

Founded

2018

Country

Estonia

Website

teliqon.io

Product Features

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

SIP Trunk

Automatic Fail-over Routing Yes 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 Yes 

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