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support

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Description

SynergySuite is a powerful, yet simple-to-use restaurant management system that helps multi-unit restaurants streamline operations and increase profitability. SynergySuite gives you all the tools and insights you need to manage the back of the house. SynergySuite's mobile first software helps global brands save up to 2-8% on food costs and labor. You can choose what you need right now and add additional features as you need them. SynergySuite allows you to manage inventory, purchasing and recipe costs, food safety, scheduling, cash management, business intelligence, and human resources.

Description

Oversee every stage of your customers' journey—from your brand's mission and service delivery to their overall satisfaction—to achieve your business goals and aspire to even greater heights. Implement an intuitive and mobile-friendly review system that captures real-time customer satisfaction across all digital platforms. Link immediate customer feedback data to business results, allowing for informed modifications either by shift or on a larger scale. Gain comprehensive, live insights into your brand's performance across various venues to evaluate its influence on Net Promoter Score (NPS) and customer satisfaction, enabling targeted enhancements where it matters most for your experience management and financial success. Collaborate across teams, from Marketing to General Management, to delegate tasks, address complaints, share important visuals, and ensure every interaction is resolved effectively. Dive deep to discover the underlying reasons for customer satisfaction, revealing the motivation behind each score and paving the way for continuous improvement. By understanding these insights, businesses can proactively enhance their strategies and foster stronger customer relationships.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Workforce Now Yes 
Access Care Planning Yes 
Aloha Cloud by NCR Voyix Yes 
Aloha Essentials by NCR Voyix Yes 
BambooHR Yes 
BrightPay Yes 
CBS Yes 
Heartland Payment Processing Yes 
Lightspeed Restaurant Yes 
MYOB AccountRight Yes 
Mosaic by MethodWorx No 
NetSuite Yes 
Netchex Yes 
PAR PixelPoint Yes 
QuickBooks Online Yes 
Revel Systems Yes 
Simphony POS Yes 
Toast Yes 
Toast POS Yes 
me&u No 

Integrations

ADP Workforce Now No 
Access Care Planning No 
Aloha Cloud by NCR Voyix No 
Aloha Essentials by NCR Voyix No 
BambooHR No 
BrightPay No 
CBS No 
Heartland Payment Processing No 
Lightspeed Restaurant No 
MYOB AccountRight No 
Mosaic by MethodWorx Yes 
NetSuite No 
Netchex No 
PAR PixelPoint No 
QuickBooks Online No 
Revel Systems No 
Simphony POS No 
Toast No 
Toast POS No 
me&u Yes 

Pricing Details

$75/month
Prices listed below are per month, per location. SynergySuite offers discounts based on number of locations and number of modules used.

Inventory - $75
Purchasing - $75
Operations - $20
Time and attendance - $75
Food safety - $50
Reporting - $75
Cash management - $75
HR & Staffing - $75
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SynergySuite

Founded

2011

Country

United States

Website

www.synergysuite.com

Vendor Details

Company Name

Yumpingo

Country

United States

Website

www.yumpingo.com

Product Features

Food Service Management

Costing Yes 
For Cafeterias Yes 
For Healthcare Facilities Yes 
Free / Reduced Meals No 
Inventory Management Yes 
Menu Planning Yes 
Nutritional Analysis No 
Online Payments / Funding No 
Point of Sale (POS) No 
Purchasing Yes 
Recipe Management Yes 
Schools No 
Tray Tracking No 

Food Traceability

CRM No 
Order Management Yes 
Product Lifecycle Management No 
Production Management Yes 
Quality Control Yes 
Recall Management No 
Recipe Management Yes 
Traceability No 
Traceback & Traceforward No 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID No 
Forecasting Yes 
Inventory Optimization Yes 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management Yes 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management Yes 
Warehouse Management No 

Purchasing

Catalog Management Yes 
Compliance Management Yes 
Contract Management Yes 
Inventory Management Yes 
Invoice Processing Yes 
PunchOut Yes 
Purchase Order Management Yes 
Requisitions & Approvals Yes 
Sourcing Management No 
Spend Management Yes 
Supplier Management Yes 

Restaurant Management

Billing & Invoicing Yes 
Built-in Accounting Yes 
Employee Management Yes 
Food Costing Yes 
Inventory Management Yes 
Kitchen Management Yes 
Menu Management Yes 
Payroll Management Yes 
Point of Sale (POS) No 
Reporting/Analytics Yes 
Reservations Management No 
Sales Tracking Yes 
Table Management No 
Wait List Management No 
Waitstaff Management Yes 

Product Features

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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