Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
Description
Talkspirit facilitates information sharing and makes work more fluid through an all-in one collaborative platform. Talkspirit allows you to bring together your employees, improve cohesion, and facilitate the flow of information. Our solution allows you to communicate and collaborate with your team, create dynamic interactions, and improve the efficiency of your employees. You can mobilize your communities, distribute your key information, and schedule your events in just a few steps. No matter if they work behind a desk, or out in the field, all your employees can connect on a secure platform that is simple to use and accessible without a business email account.
API Access
Has API
No
API Access
Has API
No
Integrations
Zendesk
Yes
Box
No
Dropbox
No
Google Calendar
No
Google Drive
No
HappyFox
Yes
Jira
No
Jira Work Management
No
Kayako
Yes
Microsoft OneDrive
No
Integrations
Zendesk
Yes
Box
Yes
Dropbox
Yes
Google Calendar
Yes
Google Drive
Yes
HappyFox
No
Jira
Yes
Jira Work Management
Yes
Kayako
No
Microsoft OneDrive
Yes
Pricing Details
$8.00 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
€5 / month / user
We offer standard plans and personalized plans for all organization sized. Please ask for a quote if you're looking to build you own personalized platform.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Vendor Details
Company Name
Talkspirit
Founded
2008
Country
France
Website
www.talkspirit.com
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
Yes
Video Conferencing
Yes
Social Networking
Activity / News Feed
Yes
Advertising Management
No
Blogs
No
Data Security
Yes
Event Management
Yes
Group Management
Yes
Media Library
Yes
Privacy Options
Yes
Real-time Chat
Yes
Social Media Integration
Yes
Social Media Tagging
Yes
User Profiles
Yes