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Average Ratings 2 Ratings

Total
ease
features
design
support

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

Description

ZigiOps is a powerful no-code integration platform that enables secure, real-time data exchange between enterprise systems. It helps IT, DevOps, and Service teams to streamline workflows, reduce manual effort, and minimize human error by automating data transfers across ITSM, DevOps, Monitoring, Cloud, and CRM tools. Using an intuitive UI and ready-made integration templates, teams can quickly configure, modify, and launch integrations in just a few clicks. No coding or API expertise required. ZigiOps ensures instant synchronization of tickets, alerts, comments, attachments, and related records, keeping all teams aligned with accurate, up-to-date information. Designed for enterprise reliability, ZigiOps offers advanced data mapping and filtering to support complex integration scenarios across multiple systems and entity levels. It operates without a database and does not store any transferred data, enhancing security and protecting data even during system outages. By automating some of the most time-consuming operational tasks, ZigiOps helps organizations improve efficiency, reduce costs, and collaborate more effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Azure Monitor No 
Cherwell Software No 
Datadog No 
Dynatrace No 
Foglight No 
Freshdesk Yes 
Groove Yes 
HappyFox Yes 
Jira No 
Jira Service Management No 
Kubernetes No 
Microsoft Teams Yes 
New Relic No 
ServiceNow No 
Splunk AppDynamics No 
TOPdesk No 
Zendesk Sell No 
xMatters No 

Integrations

Salesforce Yes 
Zendesk Yes 
Azure Monitor Yes 
Cherwell Software Yes 
Datadog Yes 
Dynatrace Yes 
Foglight Yes 
Freshdesk No 
Groove No 
HappyFox No 
Jira Yes 
Jira Service Management Yes 
Kubernetes Yes 
Microsoft Teams No 
New Relic Yes 
ServiceNow Yes 
Splunk AppDynamics Yes 
TOPdesk Yes 
Zendesk Sell Yes 
xMatters Yes 

Pricing Details

$8.00 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

500 per month
Fixed pricing:
- Unlimited users, syncs
- Unlimited workflows
- Human Support
- Free Implementation

*Partner discounts from 20-50%
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Vendor Details

Company Name

ZigiWave

Founded

2020

Country

Bulgaria

Website

zigiwave.com/

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management No 
Multiple Data Sources Yes 
Web Services Yes 

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