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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

Description

Unito is an easy-to-use, no-code workflow management platform. It integrates all tools where work is happening in your organization and allows work data flow seamlessly between them. Unito is compatible with the most popular work management tools around the world. More integrations are being added every month. You can easily customize field mappings and filtering criteria to control the flow of information. You can sync all your tools with one connection. This will allow you to keep your team from switching apps again. You can see real-time updates from all your tools in one view. This allows you to quickly respond to opportunities and blockers and is a great way to stay in the loop. Drag and drop workflow design allows you to easily scale your teams' workflows, and share progress across the company. It's now easier than ever to create complex cross-functional workflows.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Airtable No 
Asana No 
Azure DevOps No 
Bitbucket No 
GitHub No 
GitLab No 
Google Sheets No 
Groove Yes 
HappyFox Yes 
HubSpot Customer Platform No 
Jira No 
Kayako Yes 
Microsoft Teams Yes 
Salesforce Yes 
Stackreaction No 
Trello No 
Zoho Projects No 
monday AI work platform No 

Integrations

Zendesk Yes 
Airtable Yes 
Asana Yes 
Azure DevOps Yes 
Bitbucket Yes 
GitHub Yes 
GitLab Yes 
Google Sheets Yes 
Groove No 
HappyFox No 
HubSpot Customer Platform Yes 
Jira Yes 
Kayako No 
Microsoft Teams No 
Salesforce No 
Stackreaction Yes 
Trello Yes 
Zoho Projects Yes 
monday AI work platform Yes 

Pricing Details

$8.00 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$10.00/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Vendor Details

Company Name

Unito

Founded

2016

Country

Canada

Website

unito.io

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services Yes 

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation No 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow Yes 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor Yes 
Mobile Access No 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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