Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
Description
TimoDesk serves as a comprehensive tool for time tracking and productivity management tailored for teams. This software effortlessly logs work hours, monitors tasks and projects, captures screenshots, tracks activity (including app usage), and enables the creation of in-depth reports and analytics.
It proves to be valuable for a variety of users, including remote teams, freelancers, corporate offices, and agencies, making it essential in any setting where clear visibility of work progress and time allocation is required. With TimoDesk, organizations can enhance their efficiency and accountability in a seamless manner.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshdesk
Yes
Groove
Yes
HappyFox
Yes
Kayako
Yes
Microsoft Teams
Yes
Salesforce
Yes
Zendesk
Yes
Integrations
Freshdesk
No
Groove
No
HappyFox
No
Kayako
No
Microsoft Teams
No
Salesforce
No
Zendesk
No
Pricing Details
$8.00 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$1/user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Vendor Details
Company Name
TimoDesk
Founded
2024
Country
United States
Website
timodesk.com
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
Product Features
Time Tracking
Automatic Time Capture
Yes
Billable & Non-Billable Hours
Yes
Billing & Invoicing
No
Employee Database
No
Expense Tracking
No
Mobile Time Tracking
No
Multiple Billing Rates
No
Offline Time Tracking
Yes
Online Time Tracking
Yes
Overtime Calculation
No
Time per Project Reporting
No
Timesheet Management
No
Vacation / Leave Tracking
No