Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
Description
Effortlessly transmit case details from Microsoft Dynamics CRM (on-premises) and Dynamics 365 (CRM Online) to Azure DevOps Server, previously known as Microsoft’s Team Foundation Server or TFS 2013-2019. A typical use case involves escalating bugs or issues that necessitate developer intervention to resolve. Users can search within TFS, associate cases with existing work items, or directly "send cases" to TFS, resulting in the automatic creation of new work items. After the development team finalizes their tasks, CRM cases are updated to reflect important TFS work item information, along with notifications for CRM updates. It's important to note that not every case pertains to a bug; some require escalation for development solutions. You can also establish two-way links between cases and TFS work items. Additionally, new TFS work items can be automatically generated based on specific case field values and assigned to the appropriate projects. This integration supports all templates and various work item types, ensuring comprehensive functionality across the board. By streamlining this communication, teams can enhance their efficiency and responsiveness to issues that arise.
API Access
Has API
No
API Access
Has API
No
Integrations
AscentialTest
No
Freshdesk
Yes
Gemini Testing
No
Groove
Yes
HappyFox
Yes
Kayako
Yes
Microsoft Teams
Yes
Pester
No
PitchBook
No
Qualitia
No
Integrations
AscentialTest
Yes
Freshdesk
No
Gemini Testing
Yes
Groove
No
HappyFox
No
Kayako
No
Microsoft Teams
No
Pester
Yes
PitchBook
Yes
Qualitia
Yes
Pricing Details
$8.00 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$100 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Vendor Details
Company Name
Quantum Whisper
Founded
2006
Country
Canada
Website
www.quantumwhisper.com
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
Yes