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Description

Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds.

Description

Zyter Symphony is an advanced platform for agent orchestration that empowers businesses to transform outdated workflows with agility, accuracy, and adaptability. By employing a modular, multi-agent AI framework, it effectively minimizes what is referred to as “process debt,” thereby releasing hidden business potential across various areas including clinical, administrative, and operational sectors. The platform seamlessly integrates with any existing digital core process system and accommodates a variety of agents such as system integration agents, workflow agents, voice agents, coding agents, and knowledge/data interoperability agents that work in harmony across data, personnel, and systems. Additionally, it features comprehensive omnichannel collaboration options, including chat, voice, SMS, and video, while ensuring enterprise-level security through AES 256-bit encryption and HIPAA compliance. Furthermore, with a focus on outcome-driven implementation that leads to cost savings, enhanced engagement, superior quality, and quicker decision-making, Symphony is tailored to automate entire workflows rather than merely handling individual tasks. This comprehensive approach allows businesses to increase operational efficiency and achieve more streamlined processes overall.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Citrix Workspace Yes 
Confluence Yes 
DTCC Data Services Yes 
FlexTrade Yes 
Global Relay Yes 
Google Cloud CDN Yes 
HERE Enterprise Browser Yes 
Hammerstone Markets Yes 
Jira Yes 
Microsoft Teams Yes 
Salesforce Yes 
Saphyre Yes 
Slack Yes 
Smarsh Yes 
SteelEye Yes 
Telegram Yes 
Verint Community Yes 
WeChat Yes 
Zapier Yes 
iMessage Yes 

Integrations

Citrix Workspace No 
Confluence No 
DTCC Data Services No 
FlexTrade No 
Global Relay No 
Google Cloud CDN No 
HERE Enterprise Browser No 
Hammerstone Markets No 
Jira No 
Microsoft Teams No 
Salesforce No 
Saphyre No 
Slack No 
Smarsh No 
SteelEye No 
Telegram No 
Verint Community No 
WeChat No 
Zapier No 
iMessage No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Symphony Communication

Founded

2014

Country

United States

Website

symphony.com

Vendor Details

Company Name

Zyter

Founded

2002

Country

United States

Website

www.zyter.com/solutions/zyter-symphony/

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing Yes 
Task Management Yes 
Version Control No 
Video Conferencing Yes 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing Yes 
Blogs No 
Chat / Messaging Yes 
Employee Directory Yes 
Event Calendar No 
File Sharing Yes 
Knowledge Management Yes 
Newsletter Management No 
Surveys & Feedback Yes 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory Yes 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony Yes 
Video Chat Yes 
Voice Chat Yes 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments No 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs No 
Threaded Discussion Yes 
Video Conferencing Yes 
Voice Calling Yes 

Team Communication

Activity / News Feed No 
Audio Calls Yes 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads Yes 
File Sharing Yes 
Mobile Access Yes 
Push Notifications Yes 
Search Yes 
Surveys & Feedback Yes 
Task Management Yes 
Video Conferencing Yes 

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