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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In today's global business landscape, Big Data is a driving force, making the need for immediate, precise, and easily accessible information a standard expectation. The Symphony Business Intelligence™ Dashboards provide an essential tool for analyzing data and generating insights that inform strategic planning, automate systems, and support data-driven decisions. By harnessing the potential of the right data, businesses can utilize Symphony to enhance their operations. These dashboards simplify data management and offer interactive visualizations that facilitate predictive analytics, data mining, text mining, and forecasting. They provide intelligent and adaptable solutions tailored for warehousing and supply chain functions. Transforming raw data into actionable insights allows organizations to uncover patterns, recognize trends, and identify opportunities essential for strategic decision-making. Additionally, information can be aggregated into spreadsheets or databases for further processing and analysis. With Symphony, you receive timely, accurate, and comprehensible reports that are easily distributed among key stakeholders, ensuring that everyone stays informed and aligned. This comprehensive approach empowers organizations to navigate complexities and make informed choices that drive success.

Description

SymphonyAI’s IT Service Management solution leverages AI to automate workflows, improve productivity, and provide a seamless user experience. The platform features a unified service portal, empowering users with self-service capabilities while offering 24/7 AI-driven support. It includes tools for quick deployment, service automation, and no-code customization, allowing businesses to tailor IT services according to specific needs. With a focus on enhanced service quality, SymphonyAI helps companies streamline operations, resolve issues faster, and deliver more intuitive service experiences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Odoo Yes 
Oracle Cloud Infrastructure Yes 
SEEBURGER BIS Yes 
Zebra SmartCount Yes 

Integrations

Amazon Web Services (AWS) No 
Odoo No 
Oracle Cloud Infrastructure No 
SEEBURGER BIS No 
Zebra SmartCount No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Symphony

Country

Singapore

Website

www.boonsoftware.com/symphony-business-intelligence/

Vendor Details

Company Name

SymphonyAI

Founded

2017

Country

United States

Website

www.symphonyai.com/itsm/it-service-management/

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Product Features

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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