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features
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support

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Write a Review

Description

Symmetry Business Intelligence offers essential insights by analyzing data to pinpoint employees, contractors, and other individuals who may represent significant risks to the organization. The access history and behavioral patterns of each individual are scrutinized, leading to the assignment and periodic updating of a risk score. Any unusual activities are flagged, aiding in the identification of potential threats, enhancing access control, and reducing the chances of data breaches. By recognizing behaviors that could indicate risk, organizations can detect threats sooner, which helps to mitigate risks and lower the potential expenses related to incidents. Real-time dashboards present a visual overview of the movements and trends of personnel, allowing users to quickly see a summary of those with the highest risk ratings as well as detailed activity logs for every hour throughout the week. As risk scores fluctuate, they offer early warnings of emerging threats, and these scores are calculated based on factors such as the reader's location, the time of day, and the access patterns of the user. This comprehensive approach not only enhances security but also fosters a proactive stance in managing organizational risk.

Description

Comprehensive protection against threats and enhanced productivity for both on-site and remote work environments is provided seamlessly. Every interaction with customers is automatically scored and results are delivered to agents promptly. Agents receive customized coaching based on their interactions with customers, which is tailored to help them improve. Continuous capture of webcam images and live video/audio streaming helps detect security threats and productivity issues in real-time. Dynamic risk assessment and vulnerability scanning work to identify potential insider threats before they escalate into significant dangers. All employee activities are documented through video and audio recordings, session captures, immovable logs, and alert systems. Users have the opportunity to connect with their supervisors and peers to exchange valuable insights and motivate one another. Security and productivity-related incidents can be flagged for a streamlined workflow process, ensuring that appropriate measures are taken. Notably, agents benefit from automated note-taking during calls, which is then integrated into the CRM system for easy access. Additionally, workflows can be customized for specific triggered events, enhancing overall operational efficiency. Furthermore, this system not only safeguards the work environment but also fosters a culture of collaboration and continuous improvement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Rekognition No 
Symmetry Incident Management Yes 
exacqVision Yes 

Integrations

Amazon Rekognition Yes 
Symmetry Incident Management No 
exacqVision No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

AMAG Technology

Country

United States

Website

www.amag.com/businessintelligence

Vendor Details

Company Name

Trendzact

Country

United States

Website

trendzact.com/platform/

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Product Features

Employee Monitoring

Activity Monitoring No 
Browsing History No 
Email Monitoring No 
Keystroke Recording No 
Productivity Analysis No 
Remote Control No 
Screen Activity Recording No 
Time & Attendance No 
Time Tracking No 

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