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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Swan Retail System (SRS) serves as a comprehensive, omnichannel retail management tool that encompasses customer orders, inventory oversight, accounting, merchandising, supply chain logistics, and ecommerce functionalities all within a unified interface. It accommodates various stock categories, including units, financial items, catalogs, kits, and non-stock items, while offering real-time inventory updates across both physical and online platforms, complete with notifications for restocking needs. Furthermore, it oversees the entire purchasing and logistics process, covering everything from purchase orders and supplier coordination to container tracking, warehousing, and final delivery. This system seamlessly integrates with electronic point of sale (EPOS), customer loyalty programs, ecommerce platforms like WooCommerce and Shopify, as well as CRM and accounting software, allowing for a single database and centralized administration for both online and brick-and-mortar retail environments. Tailored for diverse retail sectors such as furniture, home goods, garden centers, department stores, and specialty shops, it also accommodates various customer account types, including trade, staff, and store cards. With its extensive features, SRS aims to streamline operations and enhance customer experiences across all retail channels.

Description

Discover how your team can efficiently handle orders and requests, streamline marketing efforts, and evaluate performance metrics. All incoming orders are consolidated into a unified list that is then allocated to operators for processing. Every customer maintains a comprehensive communication history, regardless of the channel used. Automated triggers efficiently assign tasks to staff, send customer notifications, and update their information seamlessly. Operators benefit from a unified interface, eliminating the need to exit the CRM to check stock levels, generate invoices, or schedule deliveries. Aggregate customer information from various channels within the CRM system, enabling effective database segmentation based on this data. Implement automatic strategies designed to boost repeat sales while delivering personalized marketing campaigns to segmented audiences. Engage with customers through messaging apps directly within the CRM platform, and access past customer interactions with just two clicks. Additionally, create orders directly from CRM conversations and verify product availability using the integrated catalog. This comprehensive approach enhances operational efficiency and fosters stronger customer relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alfa-Track No 
Binotel No 
CS-Cart Free No 
Calltouch No 
Carrot quest No 
CoMagic No 
Fetchify Yes 
Mailchimp Yes 
Maxoptra Yes 
MeaSoft No 
Omnisend Yes 
Ringostat No 
Roistat No 
Sage 100 Yes 
Shopify Yes 
UseDesk No 
Visualsoft eCommerce Yes 
WooCommerce Yes 
ZeroBounce Yes 

Integrations

Alfa-Track Yes 
Binotel Yes 
CS-Cart Free Yes 
Calltouch Yes 
Carrot quest Yes 
CoMagic Yes 
Fetchify No 
Mailchimp No 
Maxoptra No 
MeaSoft Yes 
Omnisend No 
Ringostat Yes 
Roistat Yes 
Sage 100 No 
Shopify No 
UseDesk Yes 
Visualsoft eCommerce No 
WooCommerce No 
ZeroBounce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Swan Retail

Founded

2004

Country

United Kingdom

Website

www.swanretail.co.uk/swan-retail-system/

Vendor Details

Company Name

retailCRM

Country

Russia

Website

www.retailcrm.pro/

Product Features

Retail Management

CRM No 
Commission Management No 
Email Marketing No 
Employee Management No 
Loyalty Program No 
Mail Order No 
Merchandise Management No 
Multi-Location No 
Order Management No 
Purchase Order Management No 
Reporting/Analytics No 
Returns Management No 
eCommerce No 

Retail POS Systems

Barcode Scanning No 
Commission Management No 
Discount Management No 
Gift Card Management No 
Inventory Management No 
Loyalty Program Support No 
Pricing Management No 
Returns Tracking No 
Sales Tracking No 
Touch Screen No 
eCommerce No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

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