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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SutiDMS is a cloud-based document management software that facilitates the organization, management, sharing, and communication of vital business information. This comprehensive system is designed to cater to organizations of all sizes, offering a variety of modules that enhance team collaboration, streamline workflow management, and ensure efficient approval processes. Because it operates entirely online, users can access SutiDMS from anywhere at any time without the need for downloads or installations. It automates the entire cycle of document and file management, empowering businesses to handle documents, maintain version control, and oversee workflows, records, and folders from a single, centralized platform. Additionally, the software integrates seamlessly with the SutiSign eSignature solution, making the approval process more straightforward. With features dedicated to team collaboration and file management, SutiDMS also helps organizations effectively manage retention schedules and the disposition of their files and records. Overall, SutiDMS is an essential tool for businesses seeking to enhance their document management capabilities and improve operational efficiency.

Description

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Apple Business Chat Yes 
IBM Cloud Yes 
Infor CloudSuite Industrial Enterprise Yes 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
NetSuite Yes 
Optimum HR Yes 
Oracle Cloud Infrastructure Yes 
OrgChart Yes 
PayCheck Yes 
QAD Adaptive ERP Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
SAP Cloud Platform Yes 
Sage 100 Yes 
Shipwire Yes 
Spectrum Yes 
Tyler Public Safety Pro Yes 

Integrations

Apple Business Chat No 
IBM Cloud No 
Infor CloudSuite Industrial Enterprise No 
Microsoft 365 No 
Microsoft Dynamics 365 No 
NetSuite No 
Optimum HR No 
Oracle Cloud Infrastructure No 
OrgChart No 
PayCheck No 
QAD Adaptive ERP No 
QuickBooks Online No 
QuickBooks Online Advanced No 
SAP Cloud Platform No 
Sage 100 No 
Shipwire No 
Spectrum No 
Tyler Public Safety Pro No 

Pricing Details

$18 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SutiDMS

Founded

2009

Country

United States

Website

www.sutisoft.com/sutidms/

Vendor Details

Company Name

SutiSoft

Country

United States

Website

www.sutisoft.com/helpdesk-software/

Product Features

Content Collaboration

Client Portal No 
Cloud Storage No 
Digital Asset Management No 
Document Creation / Editing No 
Document Management No 
Electronic Signature No 
Feedback Management No 
File Sharing No 
Messaging / Discussion No 
Real-Time / Interactive Editing No 
Roles / Permissions No 
Search No 
Version Control No 
Video / Image Editing No 
Workflow / Approval Process No 

Document Management

Access Controls No 
Archiving & Retention No 
Collaboration Tools No 
Compliance Tracking No 
Document Archiving No 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery No 
Document Indexing No 
Document Retention No 
Electronic Signature No 
Email Management No 
File Recovery No 
File Type Conversion No 
Forms Management No 
Full Text Search No 
Offline Access No 
Optical Character Recognition No 
Print Management No 
Version Control No 

Product Features

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management Yes 
Issue Tracking Yes 
Quality Assurance Management No 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring Yes 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

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