Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.
Description
CX and design teams collaborate to outline customer journeys, unifying insights and data for better understanding. TheyDo facilitates the alignment of business strategy, planning, and execution around these journeys. With the help of Journey AI, organizations can transform research findings into high-quality customer experiences. Achieve consensus among team members by establishing a defined journey hierarchy and a standardized taxonomy. Define your business objectives and demonstrate how addressing significant opportunities within these journeys can yield substantial results. Many companies contend with numerous journeys that collectively shape the customer experience, and Journey AI efficiently organizes them. By embedding journeys into the core of operations, businesses can maintain a consistent approach. In a landscape where everything seems critical, clarity becomes essential. TheyDo is instrumental in identifying key customer requirements, enabling teams to monitor their efforts and collaboratively enhance metrics such as NPS and CSAT. Integrate your entire organization using SSO, ensuring that every department can engage effectively with the customer journey framework. As you uncover previously hidden opportunities, we provide three straightforward plans to support your initiatives. This structured approach not only streamlines operations but also fosters a culture of shared understanding and collaboration across all levels of the organization.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Google Cloud BigQuery
No
Jira
No
Qualtrics Customer Experience
No
Snowflake
No
Integrations
Google Cloud BigQuery
Yes
Jira
Yes
Qualtrics Customer Experience
Yes
Snowflake
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$65 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
Vendor Details
Company Name
TheyDo
Country
Netherlands
Website
www.theydo.com
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No