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Description
Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.
Description
uLaw Practice is a cloud-based practice management (PM) software solution designed specifically for sole practitioners, paralegals, and small law firms. Developed by Superfluid Software, uLaw Practice integrates legal accounting, general accounting, and trust accounting with powerful analytics tools and practice management in one unified suite. By leveraging uLaw Practice, law professionals can be more productive and foster greater control of their practice while saving time and reducing costs.
Voted as the cloud best software for 5 years in a row by Canadian Lawyer's magazine, uLaw sublimely integrates complex legal accounting features and practice management into a single pane of glass.
uLaw features and integration with payment solutions, any Canadian bank brings all aspects of cash flow into a single flow thus allowing your practice to analyze and optimize both top-line and bottom-line of your business.
With uLaw you have court form automation for your province as well. This enables you to just download any court form for your province and we fill in 90% of the content thus saving time and money for your business.
uLaw also has Android and iOS native app to manage docketing and downtime analytics.
API Access
Has API
No
API Access
Has API
Yes
Integrations
8am LawPay
No
Gmail
No
Google Chrome
No
Google Docs
No
Google Drive
No
Google Workspace
No
Microsoft OneDrive
No
Microsoft Outlook
No
Moneris
No
Nuvei
No
Integrations
8am LawPay
Yes
Gmail
Yes
Google Chrome
Yes
Google Docs
Yes
Google Drive
Yes
Google Workspace
Yes
Microsoft OneDrive
Yes
Microsoft Outlook
Yes
Moneris
Yes
Nuvei
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$34.00 CAD/month/user
Offers 30-day free trial.
Monthly Subscription Plan - $49 per month
Annual Subscription Plan - $468 per year or $39 per month (billed annually)
Student Subscription Plan - $34 per month
Monthly Subscription Plan - $49 per month
Annual Subscription Plan - $468 per year or $39 per month (billed annually)
Student Subscription Plan - $34 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-connect
Vendor Details
Company Name
Superfluid Software
Founded
2010
Country
Canada
Website
www.ulaw.io
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Conflict Checking
Case Management
No
Client Database
Yes
Data Import / Export
Yes
Full Text Search
Yes
Indexing
No
Phonetic Search
Yes
Preemptive Conflicts Search
No
Relationship Tracking
No
Docketing
Billing & Invoicing
Yes
Calendar Management
Yes
Calendar/Reminder system
Yes
Case Management
No
Court Records Search
No
Document Management
Yes
Patent / Trademark Management
No
Portfolio Management
No
Task Management
Yes
Time & Expense Tracking
Yes
Law Practice Management
Billing & Invoicing
Yes
CRM
Yes
Calendar Management
Yes
Client Portal
Yes
Conflict Management
Yes
Contract Management
No
Document Management
Yes
Email Management
Yes
Legal Case Management
Yes
Task Management
Yes
Time Tracking
Yes
Trust Accounting
Yes
Legal Billing
Accounting Management
Yes
Automatic Billing
Yes
Calendar Management
Yes
Case Management
Yes
Client Portal
Yes
Document Management
Yes
Expense Tracking
Yes
Time Tracking
Yes
Legal Calendar
Case Defined Timekeepers
No
Completion Tracking
Yes
Conflict Management
Yes
Multi-Office
No
Reminders
Yes
Rules-Based Scheduling
No
Staff Calendar
Yes
Status Tracking
No
Task Management
Yes
Legal Case Management
Billing Management
Yes
Calendar Management
Yes
Case Notes
Yes
Client Management
Yes
Communication Tracking
Yes
Conflict Management
Yes
Corporations
No
Court Management
Yes
Discovery Management
No
Docket Management
Yes
Document Management
Yes
Expense Tracking
Yes
Government
No
Law Firms
Yes
Records Management
Yes
Task Management
Yes
Time Tracking
Yes
Trust Accounting
Yes
Legal Document Management
Access Controls
No
Archiving & Retention
No
Collaboration
No
Contract Management
No
Document Assembly
Yes
Document Indexing
No
Document Tagging
Yes
Full Text Search
No
Version Control
No
Trust Accounting
Accrual Accounting
Yes
Activity Tracking
Yes
Asset Gain & Loss Reporting
Yes
Check Writing
Yes
Compliance Management
Yes
Cross Ledger Posting
Yes
Customer Statements
Yes
Fee Calculation & Posting
Yes
Receipt Management
Yes
Tax Management
Yes
