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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Sutherland Anywhere is a comprehensive and modular suite of technology solutions designed to empower organizations to swiftly establish a secure and feature-rich remote work environment for all employees, effectively addressing client requirements and objectives. This Platform as a Service (PaaS) addresses various challenges associated with remote work, including productivity, performance, security, support, technology, training, and collaboration. Our advanced tools and dedicated personnel ensure your business can flourish in the ever-evolving landscape of remote work. With our expert teams, you can achieve exceptional performance outcomes through adaptable and robust services that are accessible from any location globally. As the trend of remote work expands, Sutherland Sentinel AI™ plays a crucial role in helping organizations deliver uniform customer experiences while complying with both company and client security protocols, all while safeguarding employee privacy. This combination of technology and human expertise positions businesses to succeed in a rapidly changing work environment.

Description

Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SaaSOps Marketizer No 

Integrations

SaaSOps Marketizer Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-anywhere

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Product Features

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support No 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives