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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Survicate helps product managers, researchers, and CX teams turn customer feedback into decisions they can actually act on. Run targeted surveys across web, mobile, email, and in-product triggered by user behavior and synced with your CRM, helpdesk, or product analytics stack. You get feedback in the right context, from the right people, at the right moment. Beyond surveys, Survicate pulls in feedback from 15+ sources: support tickets, call transcripts, App Store reviews, and more. Research Hub, our AI research repository, automatically analyzes it all, surfaces patterns, and lets you ask direct questions about your data, with answers grounded in real customer responses, not guesswork. With 40+ native integrations including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack, insights don't stay in a dashboard. They flow to the teams and tools that need them.

Description

ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Zendesk Yes 
AccessOwl Yes 
ActiveCampaign Yes 
Amplitude Yes 
Braze Yes 
Customer.io Yes 
Fullstory Yes 
GetResponse Yes 
Google Sheets Yes 
HubSpot Marketing Hub Yes 
Integry Yes 
Intercom Yes 
Kit Yes 
Microsoft Teams Yes 
Optimizely One Yes 
Quickwork Yes 
Salesforce Marketing Cloud Account Engagement Yes 
ServiceNow No 
Zapier Yes 
iPresso Yes 

Integrations

Zendesk Yes 
AccessOwl No 
ActiveCampaign No 
Amplitude No 
Braze No 
Customer.io No 
Fullstory No 
GetResponse No 
Google Sheets No 
HubSpot Marketing Hub No 
Integry No 
Intercom No 
Kit No 
Microsoft Teams No 
Optimizely One No 
Quickwork No 
Salesforce Marketing Cloud Account Engagement No 
ServiceNow Yes 
Zapier No 
iPresso No 

Pricing Details

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Trial Yes 
Free Version No 

Pricing Details

Contact for pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Survicate

Founded

2013

Country

Poland

Website

survicate.com

Vendor Details

Company Name

ciopulse

Founded

2013

Country

Australia

Website

www.cio-pulse.com

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports Yes 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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