Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
                    SurveyStance simplifies the process of gathering immediate feedback from both customers and employees through enjoyable and interactive tools. Our offerings consist of Smiley Face Feedback Kiosks, QR code surveys, and Email Signature Surveys. This allows you to monitor satisfaction levels, identify patterns, and quickly react with automated notifications when negative feedback is received. The platform also features sophisticated reporting capabilities, utilizing AI to analyze free-form text inputs and evaluate critical metrics such as NPS, CSAT, and Employee Engagement. With SurveyStance, you not only gather feedback but also take prompt action to enhance experiences and foster growth, ensuring that your organization remains responsive to the needs of its stakeholders. Ultimately, this proactive approach leads to better engagement and a more positive environment for everyone involved.
                
            
        
            Description
                    Efficiently address customer feedback and ensure closure with real-time notifications. Gain insights into customer sentiments through tailored data analysis, visual representations, and classification systems suited to your business. Gather, evaluate, and respond to internal feedback to foster dedicated employees focused on enhancing customer satisfaction. Establish a streamlined delivery process supported by proactive communication strategies. Lower call center traffic while nurturing a culture centered on customer care. Adopt a digital-first mindset to cut operational expenses. Seamlessly collect feedback from multiple channels throughout the customer journey. Minimize cart abandonment rates and engage with the ‘silent shopper’ by implementing listening posts. Utilize immediate feedback to prevent customer churn and facilitate service enhancements. Respond to tenant concerns more swiftly, decreasing the frequency and intricacy of complaints. Additionally, keep customers informed with proactive communications to further reduce inbound call volume. This comprehensive approach not only enhances customer experience but also strengthens overall organizational efficiency.
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Screenshots View All
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Integrations
            
                
    BlueVenn
            
            
        
        
    
                
            Pricing Details
        $39
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
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            Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
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                Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
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                Mac
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
        
        
            
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                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
SurveyStance
Founded
2011
Country
United States
Website
www.surveystance.com
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/rantandrave/
Product Features
Customer Feedback
                                        Alerts / Notifications
                                        
                                    
                                    
                                    
                                        Behavior Analytics
                                        
                                    
                                    
                                    
                                        Bug Reports
                                        
                                    
                                    
                                    
                                        Community Feedback Tools
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Negative Feedback Management
                                        
                                    
                                    
                                    
                                        Net Promoter Score (NPS)
                                        
                                    
                                    
                                    
                                        Screenshot / Screen Capture
                                        
                                    
                                    
                                    
                                        Surveys
                                        
                                    
                                    
                                    
                                        User Testing Tools
                                        
                                    
                                    
                                    
                                        Video Feedback
                                        
                                    
                                    
                                    
                                        Visual Feedback Tools
                                        
                                    
                                    
                                    
                                        Voice of the Customer (VoC)
                                        
                                    
                                    
                                    
                                        Website Feedback
                                        
                                    
                            
                        Survey
                                        Custom Survey URLs
                                        
                                    
                                    
                                    
                                        Data Analysis Tools
                                        
                                    
                                    
                                    
                                        Email Marketing
                                        
                                    
                                    
                                    
                                        Mobile Survey
                                        
                                    
                                    
                                    
                                        Offline Response Collection
                                        
                                    
                                    
                                    
                                        Paper Survey
                                        
                                    
                                    
                                    
                                        Question Branching
                                        
                                    
                                    
                                    
                                        Question Library
                                        
                                    
                                    
                                    
                                        Site Intercept Survey  
                                        
                                    
                                    
                                    
                                        Skip Logic
                                        
                                    
                                    
                                    
                                        Supports Audio / Images / Video
                                        
                                    
                            
                        Product Features
Customer Engagement
                                        Analytics
                                        
                                    
                                    
                                    
                                        Churn Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Community Management
                                        
                                    
                                    
                                    
                                        Content Syndication
                                        
                                    
                                    
                                    
                                        Feedback Collection
                                        
                                    
                                    
                                    
                                        Gamification
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Video Content
                                        
                                    
                            
                        Customer Feedback
                                        Alerts / Notifications
                                        
                                    
                                    
                                    
                                        Behavior Analytics
                                        
                                    
                                    
                                    
                                        Bug Reports
                                        
                                    
                                    
                                    
                                        Community Feedback Tools
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Negative Feedback Management
                                        
                                    
                                    
                                    
                                        Net Promoter Score (NPS)
                                        
                                    
                                    
                                    
                                        Screenshot / Screen Capture
                                        
                                    
                                    
                                    
                                        Surveys
                                        
                                    
                                    
                                    
                                        User Testing Tools
                                        
                                    
                                    
                                    
                                        Video Feedback
                                        
                                    
                                    
                                    
                                        Visual Feedback Tools
                                        
                                    
                                    
                                    
                                        Voice of the Customer (VoC)
                                        
                                    
                                    
                                    
                                        Website Feedback