Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.
Description
flowres.io is an innovative platform for qualitative research that has been crafted by researchers specifically for other researchers, aiming to enhance collaboration, integration, and the extraction of insights. This platform consolidates all phases of the research process—from conducting fieldwork to analyzing data—while effortlessly connecting with tools like Zoom, Teams, and Meet to reduce disruptions for participants and streamline the setup process. With the assistance of advanced AI technologies such as ChatGPT, Claude, and Gemini, flowres.io significantly speeds up the generation of insights, lessens the manual workload, and facilitates quicker, more compelling storytelling. Additionally, its user-friendly design ensures that researchers can focus more on their findings rather than the technical aspects of the research process.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Freshchat
Yes
Google Meet
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Microsoft Outlook
Yes
Microsoft Teams
No
Respondent
No
Salesforce
Yes
Slack
Yes
Integrations
Freshchat
No
Google Meet
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
Microsoft Outlook
No
Microsoft Teams
Yes
Respondent
Yes
Salesforce
No
Slack
No
Pricing Details
$99 per month
Free Trial
No
Free Version
Yes
Pricing Details
$30/Credit
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SurveySensum
Founded
2018
Country
India
Website
www.surveysensum.com
Vendor Details
Company Name
flowres.io
Country
United States
Website
flowres.io
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Market Research
Benchmarking
No
Compensation Management
No
Data Management
No
Email / Online
No
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
No
Statistical Analysis
No
Survey Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
No
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
No
Product Features
Market Research
Benchmarking
No
Compensation Management
No
Data Management
No
Email / Online
No
Face-to-Face
No
Panel Management
No
Paper-Based
No
Phone-Based
No
Sample Management
No
Statistical Analysis
No
Survey Management
No