Average Ratings 13 Ratings
Average Ratings 0 Ratings
Description
SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration.
System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.
Description
Gather feedback both online and offline through a dedicated iFEEDBACK® terminal in your establishment or by utilizing iFEEDBACK® integrations on your website. By pinpointing negative ratings, you can respond promptly and manage all feedback centrally through the iFEEDBACK® Helpdesk, where you can create tickets and campaigns for both customers and employees. Seamlessly integrate with platforms like Google, Facebook, and Tripadvisor to address feedback in real-time, ensuring automatic ticket generation and an efficient CRM system. This streamlined approach not only boosts your efficiency but also enhances your ratings, leading to increased sales with minimal effort. Showcase your ratings to your customers to build trust and simultaneously improve conversion rates for bookings and purchases. The solution is tailored for businesses of all sizes, allowing you to easily collect offline feedback with our convenient portable terminals, which come equipped with a genuine iPad. Furthermore, you can manage reviews from your business, website, and various online platforms all from a single, user-friendly interface, making it easier than ever to maintain a positive reputation.
API Access
Has API
No
API Access
Has API
No
Integrations
Dropbox
Yes
FreshMail
Yes
Google Analytics
Yes
LiveChat
Yes
Mailchimp
Yes
Manago AI
Yes
Salesforce
Yes
Slack
Yes
Stackreaction
Yes
Zendesk
Yes
Integrations
Dropbox
No
FreshMail
No
Google Analytics
No
LiveChat
No
Mailchimp
No
Manago AI
No
Salesforce
No
Slack
No
Stackreaction
No
Zendesk
No
Pricing Details
$49.00/month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SurveyLab
Founded
2009
Country
Poland
Website
www.surveylab.com
Vendor Details
Company Name
BHM Media Solutions
Founded
2008
Country
Germany
Website
www.ifeedback.de/en/
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
Yes
Question Library
Yes
Rater Selection
Yes
Self Service Portal
Yes
Supports External Reviewers
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Forms Automation
Approval Process Control
No
Archiving & Retention
No
Collaboration
Yes
Document Indexing
No
Drag & Drop
Yes
Full Text Search
No
Remote Document Access
No
Rules-Based Workflow
No
Text Editing
Yes
Version Control
No
Market Research
Benchmarking
No
Compensation Management
No
Data Management
Yes
Email / Online
Yes
Face-to-Face
Yes
Panel Management
Yes
Paper-Based
Yes
Phone-Based
No
Sample Management
Yes
Statistical Analysis
Yes
Survey Management
Yes
Polling
Data Analysis Tools
Yes
Email Distribution
Yes
Feedback Collection
Yes
Live Results Tracking
Yes
Multiple Question Types
Yes
Online Polling
Yes
Phone Polling
No
Presentation Tools
Yes
Q & A
Yes
SMS Polling
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Pre-employment Testing
Aptitude Testing
No
Candidate Comparison
No
Candidate Management
No
Customizable Tests
Yes
Online Testing
Yes
Personality Testing
Yes
Pre-made Test Library
No
Real Time Reporting
Yes
Skill Testing
Yes
Test Authoring
No
Workflow Management
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
Yes
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No