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Description

Acquire. Engage. Keep. Surkus is a discovery platform that connects customers and brands. Our platform matches socially active consumers to brand-hosted events and offers, maximizing your ROI. We make it easy to market and save you time, money, and resources. The app allows members to find experiences and offers that are relevant to their interests. They can also complete tasks in return for a reward, such as free tickets to events or other perks.

Description

Tessitura is the engine behind the success of arts and cultural organizations around the world. The Tessitura CRM technology is at the heart of our success. It drives all mission-critical business functions within one database. This includes ticketing and admissions, fundraising and memberships, marketing, business insight, education, online and mobile, and more. Your mission is our mission. We are a nonprofit and answer directly to our nonprofit users. The result is deeper audience engagement, higher revenue and more time dedicated to the improvement of the arts and culture business.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ActivityHD No 
Artifax No 
Cuseum No 
Digonex No 
EventBooking No 
Experian Email Verification No 
GoldStar No 
Mailchimp No 
SalesVu POS No 
Shopify No 
Skyway No 
SocialSign.in No 
Spectrum Business Phone No 
Vimeo OTT No 
WealthEngine No 
Windcave No 
WordFly No 
Worldpay No 
Zeta Marketing Platform No 

Integrations

ActivityHD Yes 
Artifax Yes 
Cuseum Yes 
Digonex Yes 
EventBooking Yes 
Experian Email Verification Yes 
GoldStar Yes 
Mailchimp Yes 
SalesVu POS Yes 
Shopify Yes 
Skyway Yes 
SocialSign.in Yes 
Spectrum Business Phone Yes 
Vimeo OTT Yes 
WealthEngine Yes 
Windcave Yes 
WordFly Yes 
Worldpay Yes 
Zeta Marketing Platform Yes 

Pricing Details

Performance based
Free Trial No 
Free Version No 

Pricing Details

Contact us for personalized pricing.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Surkus

Founded

2014

Country

United States

Website

surkus.com

Vendor Details

Company Name

Tessitura Network

Founded

2001

Country

United States

Website

www.tessitura.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Customer Loyalty

CRM Yes 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System No 
Loyalty Card System No 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

Event Marketing

Audience Segmentation No 
Campaign Management No 
Email Marketing No 
Event Calendar No 
Landing Pages / Web Forms No 
Location-Based Marketing No 
Reporting/Analytics No 
Social Media Promotion No 
Surveys & Feedback No 
Website Management No 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard No 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

Ticketing

Barcode / Ticket Scanning Yes 
Box Office Management Yes 
Concessions Management Yes 
Customer Database Yes 
Event Management Yes 
Fundraising Management Yes 
General Admission No 
Kiosk Ticketing No 
Mobile Ticketing Yes 
Online Ticketing No 
Onsite Ticketing Yes 
POS No 
Print-at-Home No 
Reserved Seating No 
Season Tickets No 
Ticket Brokering No 
VIP & Discount Tickets No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage Yes 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access No 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Loyalty

CRM Yes 
Corporate Memberships Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System Yes 
Loyalty Card System No 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking No 
Rewards Management Yes 

Event Management

Attendee Management Yes 
Badge Management No 
Conferences / Conventions No 
Exhibit / Vendor Management No 
Gamification No 
Room Block Management No 
Social Media Promotion No 
Sponsorship Management No 
Surveys & Feedback No 
Ticketing Yes 
Volunteer Management No 
Weddings / Parties No 

Fundraising

Alumni Management No 
Auction Management No 
CRM Yes 
Campaign Management Yes 
Contribution Tracking Yes 
Donor Management Yes 
Event Management Yes 
Gift Matching Management No 
Grant Management Yes 
Membership Management Yes 
Mobile Giving Yes 
Payment Processing Yes 
Pledge Management Yes 
Prospect Management Yes 
Raffles / Lotteries No 
Recurring Giving Yes 
Volunteer Management No 

Membership Management

Application Management No 
Automatic Renewals Yes 
Committee Management No 
Dues Management No 
Email Marketing Yes 
Event Management Yes 
Member Directory No 
Member Portal Yes 
Member Types Yes 
Membership Database Yes 
Nonprofit Membership Yes 
Payment Processing Yes 
Website Management Yes 

Museum

Collections Management No 
Event Management Yes 
Exhibit Management No 
Gift Shop POS No 
Grant Management No 
Insurance Management No 
Membership Management Yes 
Ticketing Yes 

Nonprofit

Accounting No 
Committee Management No 
Donor Management Yes 
Dues Management No 
Event Management Yes 
Fundraising Management Yes 
Member Database Yes 
Membership Management Yes 
Social Media Management No 
Volunteer Management No 

Ticketing

Barcode / Ticket Scanning Yes 
Box Office Management Yes 
Concessions Management Yes 
Customer Database Yes 
Event Management Yes 
Fundraising Management Yes 
General Admission Yes 
Kiosk Ticketing Yes 
Mobile Ticketing Yes 
Online Ticketing Yes 
Onsite Ticketing Yes 
POS Yes 
Print-at-Home Yes 
Reserved Seating Yes 
Season Tickets Yes 
Ticket Brokering Yes 
VIP & Discount Tickets Yes 

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