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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Surfsite's assistants are capable of linking to your files and accessing data from your key tools to aid in making well-informed choices. Utilizing your organization's data and driven by sophisticated models, our assistants enhance your decision-making accuracy and operational efficiency. Integrating your preferred tools with Surfsite is a breeze, thanks to secure one-tap connections. You can oversee your data, tasks, and communications effortlessly within a fully secure environment. Find the information or documents you need in no time. Your assistant is expertly crafted to simplify searches across all linked tools and data, providing you with immediate and precise answers. Engage effortlessly with an AI assistant that leverages your company's knowledge repository, offering instant insights, answers, and context from all your interconnected files and tools. Whether you are overseeing products, monitoring KPIs, or executing marketing strategies, you can tailor workflows and responses to align with your specific business needs, ensuring a personalized experience. This level of customization helps optimize productivity and fosters a more efficient working environment.

Description

A virtual assistant serves as an engaging and lifelike chatbot that offers a distinctive, interactive, and personalized method for users to seek answers and support on your website around the clock. Customers can engage with the virtual assistant—also known as a VA, virtual agent, or chatbot—just as they would with a human representative. This chatbot not only comprehends the spoken words but also discerns the underlying intent, utilizing a range of AI technologies that encompass machine learning and reasoning. eGain’s chatbot delivers essential frontline support, allowing your customer service team to focus on more intricate issues. Acting as a helpful guide, the VA assists customers in navigating the website and directs them to the appropriate sections. In addition to providing quick answers to inquiries, it also aids in making informed shopping decisions. Furthermore, if necessary, the virtual assistant can effortlessly transition to agent-assisted channels like live chat, ensuring that users receive comprehensive support whenever they need it. This seamless integration enhances the overall customer experience by combining technology and human touch.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Airtable Yes 
Amazon Connect No 
Apple Business Chat No 
Asana Yes 
Avaya Experience Platform No 
Confluence Yes 
Dropbox Yes 
Figma Yes 
Gmail Yes 
Google Drive Yes 
Google Sheets Yes 
Google Slides Yes 
Jira Yes 
Microsoft Dynamics 365 No 
Microsoft Outlook Yes 
Mixpanel Yes 
Notion Yes 
Productboard Yes 
SurveyMonkey Yes 

Integrations

Salesforce Yes 
Airtable No 
Amazon Connect Yes 
Apple Business Chat Yes 
Asana No 
Avaya Experience Platform Yes 
Confluence No 
Dropbox No 
Figma No 
Gmail No 
Google Drive No 
Google Sheets No 
Google Slides No 
Jira No 
Microsoft Dynamics 365 Yes 
Microsoft Outlook No 
Mixpanel No 
Notion No 
Productboard No 
SurveyMonkey No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Surfsite

Founded

2023

Country

Romania

Website

surfsite.ai/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/chatbot-virtual-assistant-software/

Product Features

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

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