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Description
Surfboard seamlessly integrates with your current systems, allowing you to efficiently plan shifts for your support team, schedule their days using precise forecasts, and gain valuable insights into their performance. By utilizing Surfboard, you can maintain control and keep in touch with your team effectively.
We eliminate the complexity and frustration associated with scheduling your support personnel, ensuring that the right individuals are present at the right times to meet your service level agreements and budgetary objectives.
Getting started with Surfboard requires no engineering assistance; it effortlessly connects with your existing platforms such as HRIS, payroll and billing, CRM, ticketing, and time-off systems, positioning itself as the definitive source of truth for your support operations.
Additionally, Surfboard's forecasting capabilities empower support teams to anticipate future incoming requests, enabling them to adapt to fluctuations in demand. This ensures that the levels of support requests are accurately aligned with agent availability, thus guaranteeing the fulfillment of SLAs and fostering customer satisfaction. With Surfboard, your team can navigate scheduling challenges with confidence and precision.
Description
Effective workforce management begins right here with the leading WFM platform. Featuring sophisticated scheduling, time tracking, employee engagement tools, and automated compliance with labor laws, it empowers teams to achieve more while expending less effort. Tailor shift schedules effortlessly according to team dynamics and locations using our user-friendly online scheduling tool. Notifications about the schedules can be sent to staff through SMS or email, ensuring that everyone has access to their timetables from any location. The Workforce Time Clock mobile application allows employees to easily clock in and out of their shifts, providing photo verification for accurate timekeeping while eliminating buddy punching and the need for costly hardware or paper timesheets. When employees clock in, the system captures their exact working hours, which are preconfigured to comply with all national, state, and county labor regulations. Furthermore, it seamlessly integrates with your current HCM and Payroll systems, streamlining workforce automation for your organization. With these features, managing your workforce has never been more efficient or straightforward.
API Access
Has API
API Access
Has API
Integrations
Gusto
Agilysys InfoGenesis
Dixa
Google Sheets
Heartland Restaurant
HiBob
Intercom
Oracle MICROS POS
POSitouch
Paycor
Integrations
Gusto
Agilysys InfoGenesis
Dixa
Google Sheets
Heartland Restaurant
HiBob
Intercom
Oracle MICROS POS
POSitouch
Paycor
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$27.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Surfboard
Founded
2020
Country
United Kingdom
Website
teamsurfboard.com
Vendor Details
Company Name
Workforce.com
Founded
2012
Country
Australia
Website
www.workforce.com
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Team Management
Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Time Tracking
Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce