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Description
Our innovative forms empower businesses to enhance their inbound sales processes, ensuring they maximize the effectiveness of their marketing investments. Unlike traditional form solutions that merely gather information, our dynamic forms focus on increasing conversion rates. By incorporating personalized follow-up questions and compelling call-to-action content, we encourage users to complete forms and yield richer first-party data. Surface provides marketing and sales teams with the capability to create sophisticated workflows for scheduling, routing, and reporting, seamlessly integrating with their existing tools. With our forms, teams can ask tailored follow-up questions, enriching the data collected for more strategic insights. Additionally, we motivate users to share essential first-party data, enabling sales teams to better filter, qualify, and arrange meetings with promising leads. This comprehensive approach not only streamlines the sales process but also enhances the overall effectiveness of marketing campaigns.
Description
Most platforms close tickets. Text closes sales.
It’s an AI customer service platform - AI agent, live chat, help desk, and reporting in one place. Automate support, capture leads, and generate revenue from conversations that most platforms just close.
Your support team talks to more buyers in a week than most sales teams see in a month. Most businesses call that a cost center. We call it an opportunity.
• AI agent — resolves FAQs, returns, and order status end to end, so your team handles only what needs a human
• Live chat — triggers proactive conversations based on visitor behavior, so browsers convert before they leave
• Help desk — routes every conversation to the right agent with full context, so nothing gets lost
• Copilot — works alongside agents, suggesting replies and surfacing customer history, so every response is accurate and fast
• Lead capture — qualifies visitors after hours, so every follow-up starts with context, not a cold opener
• Workflows — connects Text to your tools so routing, tagging, and notifications run automatically
• Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity
• Intent-based routing — scores and routes conversations automatically, so high-value chats reach the right person instantly
All channels in one inbox. AI tone and behavior are fully configurable. Real-time supervision, human takeover at any point.
A support operation that runs 24/7, qualifies every lead, recovers abandoned carts, and generates measurable revenue. Quick and easy setup. No engineers required.
• 35,000+ companies - PayPal, IKEA, Mercedes-Benz.
• 14-day free trial, no credit card required.
API Access
Has API
No
API Access
Has API
Yes
Integrations
BigCommerce
No
Ecwid
No
Facebook Messenger
No
Gmail
No
Shopify
No
Squarespace
No
Webflow
No
WhatsApp
No
WooCommerce
No
WordPress
No
Integrations
BigCommerce
Yes
Ecwid
Yes
Facebook Messenger
Yes
Gmail
Yes
Shopify
Yes
Squarespace
Yes
Webflow
Yes
WhatsApp
Yes
WooCommerce
Yes
WordPress
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$25 per month
AI agents
AI agents resolutions
Reply resolutions
AI text editing
10,000+ API calls
Live visitors tracking
Custom Skills
MCP server
AI Copilot
Chat topic insights
Tag suggestions
Ticket and chat summary
Team canned responses
Workflows & campaigns
Advanced widget customization
Advanced reporting
Chat history
AI agents resolutions
Reply resolutions
AI text editing
10,000+ API calls
Live visitors tracking
Custom Skills
MCP server
AI Copilot
Chat topic insights
Tag suggestions
Ticket and chat summary
Team canned responses
Workflows & campaigns
Advanced widget customization
Advanced reporting
Chat history
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SurfaceLabs
Country
United States
Website
www.withsurface.com
Vendor Details
Company Name
Text Inc.
Founded
2002
Country
United States
Website
www.text.com
Product Features
Online Form Builders
Artificial Intelligence
No
Assign Roles / Permissions
No
Collaboration Tools
No
Conversational Forms
No
Data Tables
No
Drag & Drop / No Code
No
Export to PDF
No
HIPAA Compliant
No
Import Existing Forms
No
Mobile Forms
No
Offline Forms
No
Pre-made Templates
No
Quizzes / Questionnaires
No
Reporting / Data Visualization
No
Signup Forms
No
Surveys
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
