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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Surbo merges the advantages of both physical and digital retail by enabling users to make purchases directly through chatbots. With the integration of machine learning, Surbo allows these chatbots to handle frequently asked questions efficiently, while seamlessly transferring more complex inquiries to a live agent, ensuring a smooth communication flow. This platform assists in guiding consumers, transforming passive visitors on your sites into engaged prospects. By adapting to the evolving landscape of the automotive sector, Surbo enhances buyer experiences with uninterrupted support before and after a sale, fostering deeper and more personalized connections. In the banking sector, customer expectations are rapidly changing, necessitating innovative approaches to service. By harnessing the power of chatbots infused with a human touch, businesses can provide exceptional value to their customers, enhancing service quality and streamlining daily tasks for greater convenience and efficiency. Ultimately, Surbo stands at the forefront of revolutionizing customer interactions across various industries.

Description

We offer intelligent solutions and professional insights designed to enhance your connections with both customers and employees. Our conversational platform seamlessly integrates human interaction with artificial intelligence, facilitating engagement for customers and staff at any time and place. This cutting-edge virtual agent, which includes chatbot capabilities, live chat, and conversational AI, is supported by our renowned orchestration platform, enabling you to deliver consistent, precise, personalized, and smooth omnichannel experiences on a large scale. Partnering with organizations globally, we work to enhance customer, employee, and contact center interactions while simultaneously lowering support expenses and boosting revenue. Our virtual agents and chatbots are already engaged in over 80 million conversations annually, and this figure is steadily increasing. Drawing on nearly twenty years of experience in providing effective self-service solutions, the Neutrino release of V-Person offers an ideal blend of conversational AI and orchestration tools, positioning your business for future success. This ensures that as technology evolves, your engagement strategies remain ahead of the curve.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Accenture Digital Identity No 
Automation Anywhere No 
Conduent Legal Invoice Analytics No 
DXC Cloud No 
Deloitte Cascade Suite No 
DocuShare No 
Genesys Cloud CX No 
livepro No 

Integrations

Accenture Digital Identity Yes 
Automation Anywhere Yes 
Conduent Legal Invoice Analytics Yes 
DXC Cloud Yes 
Deloitte Cascade Suite Yes 
DocuShare Yes 
Genesys Cloud CX Yes 
livepro Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Surbo

Founded

2015

Country

India

Website

www.surbo.io

Vendor Details

Company Name

Creative Virtual

Founded

2003

Country

United Kingdom

Website

www.creativevirtual.com/solutions/

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives