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Description
Support.cc is a one-stop helpdesk system from 500apps that provides faster and more useful support for your customers. It can improve customer service, increase productivity, increase customer satisfaction, and save time and money. It allows you to manage tickets and create a knowledge base within your customer support software. This will allow you to quickly take care of all your customers' needs. For $14.99 per user, subscribers have access to more than 37+ apps.
Description
The Ticketing System on our website, along with an organized repository of knowledge regarding our company's products and services, can yield significant benefits. This initiative focuses on structuring the knowledge base to ensure it is easily accessible for both employees and customers alike. With the UserHorn Customer Support Ticket System utilizing the "Knowledge Base" module, we have the potential to develop a valuable resource that consolidates community topics into a cohesive knowledge base. It facilitates client self-service and enables visitors to swiftly and conveniently locate answers to their inquiries, thanks to an intuitive database structure and the "Smart search" feature that proactively identifies related questions and responses during new request submissions. Our aim is to create an exceptional online support experience that we believe will contribute to the growth of your business. We encourage you to avoid page overload as responses are delivered instantly, much like a chat service, and remember to customize the support portal address to fit your needs. Additionally, this streamlined approach is designed to enhance user satisfaction and efficiency.
API Access
Has API
API Access
Has API
Integrations
Amazon SES
Brevo
Gmail
Mailjet
SMTP Provider
SendGrid
Pricing Details
$14.99 per month
Free Trial
Free Version
Pricing Details
$13 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
500apps
Founded
2018
Country
United States
Website
support.cc/
Vendor Details
Company Name
UserHorn
Founded
2017
Country
Czech Republic
Website
userhorn.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management