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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

Sparrow-wifi has been designed from the ground up as an advanced tool for spectral awareness in both 2.4 GHz and 5 GHz WiFi frequencies. At its core, it serves as a more detailed graphical user interface alternative to existing tools like inSSIDer and linssid, specifically optimized for Linux systems. In its most extensive applications, Sparrow-wifi combines WiFi capabilities with software-defined radio (hackrf), sophisticated Bluetooth utilities (both traditional and using Ubertooth), conventional GPS (through gpsd), and drone/rover GPS integration via mavlink, all within a single platform. The tool's wifi source hunting feature allows users to switch from standard to hunt mode, enabling the collection of multiple samples each second while utilizing telemetry windows for precise tracking of WiFi sources. Additionally, it offers Bluetooth identification by listening to low-energy advertisements with standard Bluetooth, alongside full promiscuous mode functionality for both low-energy and classic Bluetooth utilizing Ubertooth, thereby enhancing its versatility and application scope. This multifaceted approach positions Sparrow-wifi as a vital resource for those needing a comprehensive suite of wireless communication analysis tools.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

sparrow-wifi

Website

github.com/ghostop14/sparrow-wifi

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Alternatives

Alternatives

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