Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Sparrow-wifi has been designed from the ground up as an advanced tool for spectral awareness in both 2.4 GHz and 5 GHz WiFi frequencies. At its core, it serves as a more detailed graphical user interface alternative to existing tools like inSSIDer and linssid, specifically optimized for Linux systems. In its most extensive applications, Sparrow-wifi combines WiFi capabilities with software-defined radio (hackrf), sophisticated Bluetooth utilities (both traditional and using Ubertooth), conventional GPS (through gpsd), and drone/rover GPS integration via mavlink, all within a single platform. The tool's wifi source hunting feature allows users to switch from standard to hunt mode, enabling the collection of multiple samples each second while utilizing telemetry windows for precise tracking of WiFi sources. Additionally, it offers Bluetooth identification by listening to low-energy advertisements with standard Bluetooth, alongside full promiscuous mode functionality for both low-energy and classic Bluetooth utilizing Ubertooth, thereby enhancing its versatility and application scope. This multifaceted approach positions Sparrow-wifi as a vital resource for those needing a comprehensive suite of wireless communication analysis tools.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
sparrow-wifi
Website
github.com/ghostop14/sparrow-wifi
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes