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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

macOS Sierra marks the thirteenth iteration of Apple's macOS, designed for its range of Macintosh computers, including desktops, laptops, and servers. This version signifies the first release under the new macOS branding, moving away from the previous OS X title. To utilize Siri, users must have a broadband Internet connection and a microphone, whether integrated or external. Additionally, making phone calls through the operating system necessitates an iPhone running iOS 8 or a newer version, along with an active carrier plan. For FaceTime video calls, users need a built-in FaceTime camera, an iSight camera (either built-in or external), a USB video class (UVC) camera, or a FireWire DV camcorder, in addition to a stable broadband Internet connection for optimal performance. This shift in branding and functionality reflects Apple's ongoing commitment to enhancing user experience across its devices.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

App Store No 
IRI FieldShield No 
IRI Voracity No 
Javelin PDF Reader No 
MacMister Email Backup No 
Netdata No 
Siberson Veriket Data Classification No 
Siri No 
iBoostUp No 

Integrations

App Store Yes 
IRI FieldShield Yes 
IRI Voracity Yes 
Javelin PDF Reader Yes 
MacMister Email Backup Yes 
Netdata Yes 
Siberson Veriket Data Classification Yes 
Siri Yes 
iBoostUp Yes 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

Apple

Founded

1976

Country

United States

Website

support.apple.com/kb/sp742

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Alternatives

Alternatives