Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
macOS Sierra marks the thirteenth iteration of Apple's macOS, designed for its range of Macintosh computers, including desktops, laptops, and servers. This version signifies the first release under the new macOS branding, moving away from the previous OS X title. To utilize Siri, users must have a broadband Internet connection and a microphone, whether integrated or external. Additionally, making phone calls through the operating system necessitates an iPhone running iOS 8 or a newer version, along with an active carrier plan. For FaceTime video calls, users need a built-in FaceTime camera, an iSight camera (either built-in or external), a USB video class (UVC) camera, or a FireWire DV camcorder, in addition to a stable broadband Internet connection for optimal performance. This shift in branding and functionality reflects Apple's ongoing commitment to enhancing user experience across its devices.
API Access
Has API
No
API Access
Has API
No
Integrations
App Store
No
IRI FieldShield
No
IRI Voracity
No
Javelin PDF Reader
No
MacMister Email Backup
No
Netdata
No
Siberson Veriket Data Classification
No
Siri
No
iBoostUp
No
Integrations
App Store
Yes
IRI FieldShield
Yes
IRI Voracity
Yes
Javelin PDF Reader
Yes
MacMister Email Backup
Yes
Netdata
Yes
Siberson Veriket Data Classification
Yes
Siri
Yes
iBoostUp
Yes
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Apple
Founded
1976
Country
United States
Website
support.apple.com/kb/sp742
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes