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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

Vistumbler is a wireless network scanning tool developed using AutoIT for the Windows operating system. Its primary function is to visually represent and map the nearby access points by utilizing the gathered wireless and GPS data. To achieve optimal scanning results, it is recommended to disconnect from all existing access points prior to initiating the scan for networks. In case no access points are detected, ensure that the correct network adapter is chosen in the Interface menu. For GPS functionality, it is essential to have serial-based receivers that appear as COM ports. Alternatively, if a built-in sensor compatible with the Windows location platform is available, one could employ tools such as 'Centrafuse Localizer' to generate a virtual COM port for Vistumbler's use. Additionally, 'GPSGate Splitter' offers functionalities that allow for the creation of a compatible virtual COM port, enhancing the usability of Vistumbler. This versatility makes Vistumbler a practical choice for anyone seeking to analyze and visualize wireless networks effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

Vistumbler

Website

www.vistumbler.net

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Alternatives

Alternatives

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Vikrant Waghmode