Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Vistumbler is a wireless network scanning tool developed using AutoIT for the Windows operating system. Its primary function is to visually represent and map the nearby access points by utilizing the gathered wireless and GPS data. To achieve optimal scanning results, it is recommended to disconnect from all existing access points prior to initiating the scan for networks. In case no access points are detected, ensure that the correct network adapter is chosen in the Interface menu. For GPS functionality, it is essential to have serial-based receivers that appear as COM ports. Alternatively, if a built-in sensor compatible with the Windows location platform is available, one could employ tools such as 'Centrafuse Localizer' to generate a virtual COM port for Vistumbler's use. Additionally, 'GPSGate Splitter' offers functionalities that allow for the creation of a compatible virtual COM port, enhancing the usability of Vistumbler. This versatility makes Vistumbler a practical choice for anyone seeking to analyze and visualize wireless networks effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
Vistumbler
Website
www.vistumbler.net
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes