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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Our AI technology helps you analyze and categorize customer feedback from various sources such as support tickets, online reviews, call recordings, and surveys, enabling you to gain a clearer understanding of your natural language data. Customers provide a wealth of qualitative insights through multiple channels, including surveys, emails, chat interactions, and phone conversations. They commonly address inquiries about potential purchases or express intentions to return products. By leveraging Machine Learning, we can interpret the nuances associated with Churn and Retention. This allows you to swiftly pinpoint the characteristics, products, and types of feedback that are most strongly linked to Customer Retention and Churn, ultimately leading to more informed business decisions. Understanding these patterns can significantly enhance your ability to improve customer satisfaction and loyalty.

Description

Multiple Excel files, ad platforms and SaaS apps house your data. They never agree and are difficult to understand. Your team spends 30+ hours a week combing through data from multiple sources without gaining any trust. Zenlytic is the first enterprise-grade BI platform for emerging commerce brands such as yours. We help you understand your data to make better decisions, increase churn, power growth, and acquire more efficiently. Any BI tool will tell you that churn increased by at least 5% in the last month. Zenlytic is the only tool that can show you why. Our tech quickly identifies friction points in user journeys, promotions that don't convert and acquisition channels that have low LTV/CAC scores. Once you know what's working and what's not, you can just act. Business intelligence tools were designed for technical users who can understand SQL. This is no longer the case. Our natural language interface allows everyone to be data-driven.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall Yes 
Asana Yes 
Delighted Yes 
GitHub No 
Google Chrome No 
Intercom Yes 
Jira Yes 
Kustomer Yes 
Python No 
Salesforce Yes 
X (Twitter) Yes 
YAML No 
Zendesk Yes 
dbt No 

Integrations

Aircall No 
Asana No 
Delighted No 
GitHub Yes 
Google Chrome Yes 
Intercom No 
Jira No 
Kustomer No 
Python Yes 
Salesforce No 
X (Twitter) No 
YAML Yes 
Zendesk No 
dbt Yes 

Pricing Details

$249 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SupporTrends

Website

supportrends.com

Vendor Details

Company Name

Zenlytic

Country

United States

Website

zenlytic.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Alternatives

Alternatives