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Description
SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.
Description
Wegweiser serves as a versatile SaaS platform tailored for both managed service providers and IT departments, enhancing remote monitoring and management (RMM) systems with added endpoint intelligence. Utilizing agents compatible with Windows, Linux, and macOS, it gathers essential device telemetry to analyze various aspects such as system performance, security measures, application usage, network metrics, software inventory, and patch management status. The user-friendly console effectively consolidates insights and health scores for devices, groups, organizations, and tenants, incorporating onboarding evaluations, trend analysis, alerts, reporting features, and compliance control mappings. Technicians benefit from AI-assisted chat, which aids in exploring findings and determining probable causes of issues. Additionally, the platform includes browser-based terminal access and remote-control functionalities to facilitate endpoint management. Wegweiser seamlessly integrates with select help-desk and RMM solutions, allowing for the distribution of alerts via Slack, Microsoft Teams, email, or webhooks. This platform is specifically designed to assist MSPs overseeing various client environments while simultaneously providing internal IT teams with enhanced visibility and control alongside their existing RMM tools. With its comprehensive features, Wegweiser empowers users to streamline their operations and improve overall service delivery.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Autotask PSA
Yes
Cisco Meraki
Yes
ConnectWise PSA
Yes
ConnectWise RMM
Yes
CrowdStrike Falcon
Yes
Datto RMM
Yes
Fortinet
Yes
HaloPSA
Yes
Kaseya VSA
No
Microsoft 365
Yes
Integrations
Autotask PSA
No
Cisco Meraki
No
ConnectWise PSA
No
ConnectWise RMM
No
CrowdStrike Falcon
No
Datto RMM
No
Fortinet
No
HaloPSA
No
Kaseya VSA
Yes
Microsoft 365
No
Pricing Details
$595/month
Free Trial
No
Free Version
No
Pricing Details
$2/endpoint/month
Bring Your Own Key is $2/endpoint/month; you supply the AI-provider key and pay the provider separately. Standard is $5/endpoint/month with 60 Wegcoins per endpoint. Continuous is $15/endpoint/month with 400 Wegcoins per endpoint. Each account starts with 1,000 free Wegcoins and no card is required. Billing counts only endpoints that checked in during the month.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SuperIT
Founded
2025
Country
Australia
Website
superit.ai/
Vendor Details
Company Name
Old Forge Technologies
Founded
2020
Country
United Kingdom
Website
wegweiser.tech/
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
