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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Every day, HR teams receive hundreds of requests and queries from employees across the business. These queries can range from simple requests for information to long-running, complex inquiries and sensitive cases. Many Shared Services and HR teams are realizing that these processes are no longer possible to track using traditional methods. They are instead looking for solutions that can manage all of their work tasks from one platform. Sunrise HRCM will give HR teams a single platform for all employee support interactions. They will also be able automate and manage key HR processes and spot trends over time. This will ensure consistency and accuracy in issue resolution and advice. Sunrise HRCM is the ideal solution for HR Service Delivery and shared services capability.

Description

Unicentric's flagship offering, the servicexpert Suite, serves as a robust enterprise platform designed for the configuration of tailored case management and service delivery applications that align with the distinctive requirements of each client. These applications can be hosted by either Unicentric or the customers themselves, facilitating the provision and documentation of client services, transaction processing, operational management, compliance assurance, and payer billing. By utilizing our advanced data, form, report, and workflow engines alongside essential business tools like email, calendaring, contact management, and document management, the platform streamlines both front and back-office operations, including billing and accounting functions. The customization and configuration processes occur at the application layer, enabling the creation of a genuinely bespoke solution while avoiding the complexities and expenses associated with modifying the core code of servicexpert. This flexibility empowers organizations to adapt their service delivery mechanisms rapidly, ensuring they can meet evolving market demands efficiently.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Automox Yes 
ChatGPT Yes 
Docusign Yes 
Jira Yes 
Lansweeper Yes 
Mailchimp Yes 
Microsoft Exchange Yes 
Microsoft Graph Yes 
Microsoft Intune Yes 
Microsoft Planner Yes 
Microsoft Power Automate Yes 
Microsoft Power BI Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Pipedrive Yes 
Slack Yes 
Tanium Yes 
Textlocal Yes 

Integrations

Automox No 
ChatGPT No 
Docusign No 
Jira No 
Lansweeper No 
Mailchimp No 
Microsoft Exchange No 
Microsoft Graph No 
Microsoft Intune No 
Microsoft Planner No 
Microsoft Power Automate No 
Microsoft Power BI No 
Microsoft SharePoint No 
Microsoft Teams No 
Pipedrive No 
Slack No 
Tanium No 
Textlocal No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Sunrise Software

Founded

1994

Country

United Kingdom

Website

www.sunrisesoftware.com/hr-case-management/

Vendor Details

Company Name

Unicentric

Website

www.unicentric.com/solutions

Product Features

HR Employee File Management

Access Controls No 
Centralized Employee Files No 
Dashboard No 
Email Notifications No 
Paper & Digital No 
Regulatory Compliance No 
Retention Settings No 
Search No 
Sharing Spaces No 
Signature No 

Product Features

Human Services

Case Management Yes 
Certification & Licensing No 
Child Welfare Management Yes 
Document Management Yes 
Reporting & Statistics Yes 
Scheduling No 
Time Tracking No 
Training Management No 

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