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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Streem's AR powered remote video and support platform will elevate your customer's experience. Streem's AR powered video integrates into any channel strategy. It amplifies your teams ability to deliver customer-first experience by seeing a space first and capturing the right information. Only when the space is required, experts can launch a remote video session via any channel. AR-powered remote video is the best channel for customers who need to show a product. Data sharing helps to break down silos between customers and teams securely, consistently, & reliably. Streem provides the best AR-powered live video experience on the market. This allows experts and customers to concentrate on the conversation, not the technology.

Description

Vizalia serves as a visual-assistance platform designed for teams in customer service, after-sales, telesales, contact centers, field service, and business process outsourcing (BPO). When an agent is on a call, they can send the customer an SMS link that directs them to a mobile browser, eliminating the need for an app or account setup. This allows the agent to access the customer's camera feed, enabling them to annotate and provide real-time troubleshooting support. Additionally, for telesales purposes, agents are able to share product offers, simulations, and contract documents during the conversation. One of its standout features is the ability to reconstruct a three-dimensional space from video captured on a smartphone, which facilitates remote measurements by agents. Vizalia seamlessly integrates with various telephony and customer relationship management (CRM) tools, and it also offers a REST API for further customization. The pricing structure is based on the annual volume of visual sessions, allowing for an unlimited number of users. Furthermore, this software-as-a-service (SaaS) platform boasts ISO 27001 certification and is securely hosted in France, ensuring compliance with international data protection standards. Overall, Vizalia brings a unique approach to enhancing customer interactions through advanced visual technology.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Aircall No 

Integrations

Aircall Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

Vizalia charges for an annual volume of visual sessions, paid in advance. Per-session rates decrease at higher volumes, and users are unlimited. The agreement runs for three years, with annual prepayment and an option to exit after the first year with three months' notice. The session volume committed for the first year remains the commitment throughout the term.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Streem

Country

United States

Website

streem.com

Vendor Details

Company Name

Vizalia

Founded

2016

Country

France

Website

vizalia.ai

Product Features

Handyman

Billing & Invoicing No 
Dispatch Management No 
Electronic Signature No 
Inventory Management No 
Mobile Payments No 
Payment Processing No 
Quotes / Estimates No 
Time Tracking No 
Work Order Management No 

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