Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You may not be aware of your own knowledge gaps. Stratifyd is specifically crafted to uncover the trends and irregularities that signal necessary adjustments in your customer, product, and employee interactions. It consolidates and integrates voice of the customer information from diverse sources—such as first- and third-party data, social media, chat interactions, spoken communication, reviews, and beyond—into a unified, secure, and reliable Experience Analytics Platform, utilizing an extensive library of experience, operational, behavioral, public data, and open API integrations. By leveraging the capabilities of Smart AI, you can swiftly focus on the critical moments that matter most. Take control of a continuous flow of customer experience, behavioral, and operational data to disclose and foresee essential themes, irregularities, sentiments, and trends without needing any expertise in data science or coding. Demonstrating that you genuinely value customer feedback is crucial. Enhance customer retention, foster loyalty, and streamline operations by proactively responding to the insights that hold significance. Furthermore, this approach empowers organizations to make informed decisions that ultimately lead to improved overall performance.
Description
Introducing an advanced solution for in-depth examination of both voice and text communication channels. Enhance the quality and efficiency of your services while extracting essential insights that truly resonate with your customers. Receive actionable feedback in just minutes, as we annotate the entire conversation with tags to swiftly identify key elements and assess service quality. Significantly reduce the time spent on analyzing messages and call logs, respond to context-sensitive inquiries, and assess your operators' engagement levels along with the order of their actions. Implement a robust speech analysis system that makes use of multiple machine learning services concurrently. Develop a chatbot for support services, and obtain comprehensive reports derived from the gathered data on chat interactions and the conduct of both customers and operators during calls. Additionally, create a dedicated space within your organization, initiate a new project, and establish a connection to streamline operations. Subsequently, integrate your telephony and CRM systems with Yandex SpeechSense to facilitate the seamless loading of all conversations for further analysis, enabling a more proactive approach to customer interactions. By adopting these innovative technologies, you can transform your customer service strategy and enhance overall satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Yandex SpeechKit
No
Yandex Translate
No
YandexGPT
No
Pricing Details
$1000 per year
Free Trial
Yes
Free Version
Yes
Pricing Details
$0.00008 per unit
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Stratifyd
Founded
2015
Country
United States
Website
www.stratifyd.com
Vendor Details
Company Name
Yandex
Founded
1997
Country
Russia
Website
cloud.yandex.com/en/services/speechsense
Product Features
Data Visualization
Analytics
Yes
Content Management
No
Dashboard Creation
No
Filtered Views
No
OLAP
No
Relational Display
No
Simulation Models
No
Visual Discovery
No
Embedded Analytics
Ad hoc Query
No
Application Development
No
Benchmarking
No
Dashboard
No
Interactive Reports
No
Mobile Reporting
No
Multi-User Collaboration
No
Self Service Analytics
No
Streaming Analytics
No
Visual Workflow Management
No
Speech Analytics
Automatic Transcription
Yes
Call Center Management
No
Call Recording
Yes
Customer Experience Management
Yes
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
Yes
Surveys & Feedback
No
Product Features
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
No
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No