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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

You may not be aware of your own knowledge gaps. Stratifyd is specifically crafted to uncover the trends and irregularities that signal necessary adjustments in your customer, product, and employee interactions. It consolidates and integrates voice of the customer information from diverse sources—such as first- and third-party data, social media, chat interactions, spoken communication, reviews, and beyond—into a unified, secure, and reliable Experience Analytics Platform, utilizing an extensive library of experience, operational, behavioral, public data, and open API integrations. By leveraging the capabilities of Smart AI, you can swiftly focus on the critical moments that matter most. Take control of a continuous flow of customer experience, behavioral, and operational data to disclose and foresee essential themes, irregularities, sentiments, and trends without needing any expertise in data science or coding. Demonstrating that you genuinely value customer feedback is crucial. Enhance customer retention, foster loyalty, and streamline operations by proactively responding to the insights that hold significance. Furthermore, this approach empowers organizations to make informed decisions that ultimately lead to improved overall performance.

Description

Introducing an advanced solution for in-depth examination of both voice and text communication channels. Enhance the quality and efficiency of your services while extracting essential insights that truly resonate with your customers. Receive actionable feedback in just minutes, as we annotate the entire conversation with tags to swiftly identify key elements and assess service quality. Significantly reduce the time spent on analyzing messages and call logs, respond to context-sensitive inquiries, and assess your operators' engagement levels along with the order of their actions. Implement a robust speech analysis system that makes use of multiple machine learning services concurrently. Develop a chatbot for support services, and obtain comprehensive reports derived from the gathered data on chat interactions and the conduct of both customers and operators during calls. Additionally, create a dedicated space within your organization, initiate a new project, and establish a connection to streamline operations. Subsequently, integrate your telephony and CRM systems with Yandex SpeechSense to facilitate the seamless loading of all conversations for further analysis, enabling a more proactive approach to customer interactions. By adopting these innovative technologies, you can transform your customer service strategy and enhance overall satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Yandex SpeechKit No 
Yandex Translate No 
YandexGPT No 

Integrations

Yandex SpeechKit Yes 
Yandex Translate Yes 
YandexGPT Yes 

Pricing Details

$1000 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

$0.00008 per unit
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Stratifyd

Founded

2015

Country

United States

Website

www.stratifyd.com

Vendor Details

Company Name

Yandex

Founded

1997

Country

Russia

Website

cloud.yandex.com/en/services/speechsense

Product Features

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation No 
Filtered Views No 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

Embedded Analytics

Ad hoc Query No 
Application Development No 
Benchmarking No 
Dashboard No 
Interactive Reports No 
Mobile Reporting No 
Multi-User Collaboration No 
Self Service Analytics No 
Streaming Analytics No 
Visual Workflow Management No 

Speech Analytics

Automatic Transcription Yes 
Call Center Management No 
Call Recording Yes 
Customer Experience Management Yes 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis Yes 
Surveys & Feedback No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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