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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

We can assist you in streamlining your business operations using sleek and intuitive boards, eliminating the need to rely solely on memory or navigate through cumbersome software. Transform these boards into 4-quadrant matrices and effortlessly prioritize them based on their value and associated business risk utilizing specialized business process modeling software. Unlike other tools that inundate you with complex diagrams and unnecessary features, Strategic Quadrant hones in on the essential functionalities you require. You have the option to invite team members to review the model or specific sets of processes they oversee, fostering collaboration and feedback. Forget the hassle of creating charts and graphs for corporate gatherings, as you can easily download models and heatmaps for presentations. We recognize how crucial your information is and dedicate ourselves to safeguarding it diligently, ensuring peace of mind as you manage your business. Additionally, our user-friendly interface allows for easier adjustments and enhancements, making your workflow even more efficient.

Description

Supercharged ITSM. One platform for service, projects, and enterprise integration and automation. Are you struggling to keep up with the volume and repetitive nature of service requests? You can automate routine tasks with supercharged IT service management software and eliminate the need for manual labor. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM), systems are rapidly evolving. Download this report to learn about key drivers for top quadrant vendors. This guide will help you in your selection process. To gain a better understanding about ITSM vendor strengths, and emerging requirements, download the Info-Tech 2022 ITSM software Quadrant and Customer Viewpoint report.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BeyondTrust Cloud Privilege Broker No 
Sassafras AllSight No 
TeamDynamix PPM No 

Integrations

BeyondTrust Cloud Privilege Broker Yes 
Sassafras AllSight Yes 
TeamDynamix PPM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Sapience Consulting

Founded

2015

Country

United States

Website

www.strategicquadrant.com

Vendor Details

Company Name

TeamDynamix

Founded

2001

Country

United States

Website

www.teamdynamix.com/it-service-management-itsm/

Product Features

Strategic Planning

Budgeting & Forecasting No 
Dashboard No 
Goal Setting / Tracking No 
Idea Management Yes 
KPIs No 
Modeling & Simulation Yes 
Roadmapping No 
Scenario Planning No 
Scorecards No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

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