Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We can assist you in streamlining your business operations using sleek and intuitive boards, eliminating the need to rely solely on memory or navigate through cumbersome software. Transform these boards into 4-quadrant matrices and effortlessly prioritize them based on their value and associated business risk utilizing specialized business process modeling software. Unlike other tools that inundate you with complex diagrams and unnecessary features, Strategic Quadrant hones in on the essential functionalities you require. You have the option to invite team members to review the model or specific sets of processes they oversee, fostering collaboration and feedback. Forget the hassle of creating charts and graphs for corporate gatherings, as you can easily download models and heatmaps for presentations. We recognize how crucial your information is and dedicate ourselves to safeguarding it diligently, ensuring peace of mind as you manage your business. Additionally, our user-friendly interface allows for easier adjustments and enhancements, making your workflow even more efficient.
Description
Supercharged ITSM. One platform for service, projects, and enterprise integration and automation. Are you struggling to keep up with the volume and repetitive nature of service requests? You can automate routine tasks with supercharged IT service management software and eliminate the need for manual labor. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM), systems are rapidly evolving. Download this report to learn about key drivers for top quadrant vendors. This guide will help you in your selection process. To gain a better understanding about ITSM vendor strengths, and emerging requirements, download the Info-Tech 2022 ITSM software Quadrant and Customer Viewpoint report.
API Access
Has API
No
API Access
Has API
No
Integrations
BeyondTrust Cloud Privilege Broker
No
Sassafras AllSight
No
TeamDynamix PPM
No
Integrations
BeyondTrust Cloud Privilege Broker
Yes
Sassafras AllSight
Yes
TeamDynamix PPM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Sapience Consulting
Founded
2015
Country
United States
Website
www.strategicquadrant.com
Vendor Details
Company Name
TeamDynamix
Founded
2001
Country
United States
Website
www.teamdynamix.com/it-service-management-itsm/
Product Features
Strategic Planning
Budgeting & Forecasting
No
Dashboard
No
Goal Setting / Tracking
No
Idea Management
Yes
KPIs
No
Modeling & Simulation
Yes
Roadmapping
No
Scenario Planning
No
Scorecards
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
ITSM
Asset Tracking
No
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
No
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes