Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oversee your carriers and vendors through thorough auditing, tailored KPI reporting, monitoring, and comparative analysis against industry norms. Scrutinize your supply chain across various transportation modes utilizing customized rule-based allocation, categorization, and the standardization of your commerce data. Gain immediate visibility into your entire shipping network with a unified platform that delivers real-time, proactive, and predictive analytics. Improve the customer order journey by providing personalized web access to track order and shipment delivery updates. Empower your customer service teams with vital order transit details, including performance metrics for promised delivery and estimated delivery dates. Capture data efficiently from diverse sources such as EDI, API, text files, OCR paper, and electronic documents. Experience enhanced real-time visibility of your transportation network across all carriers. StrategIQ Commerce specializes in tailored order and package tracking, ensuring that businesses can keep pace with their logistics needs effectively. By leveraging these capabilities, organizations can significantly enhance their operational efficiency and customer satisfaction.
Description
Tracey, developed by Sendcloud, is a shipping intelligence platform hosted in the cloud that empowers e-commerce brands, third-party logistics providers, and retailers to enhance their delivery performance by transforming fragmented carrier tracking information into organized and actionable insights. This allows businesses to effectively evaluate carriers, streamline costs, and elevate the overall customer experience. The software consolidates parcel and status information from over 40 global carriers, providing real-time shipment visibility, accurately forecasting delays, and suggesting optimal transport choices based on factors like cost, reliability, transit durations, and service level agreements, rather than relying on guesswork. It facilitates the ongoing assessment and comparison of carrier performance, enables benchmarking against industry standards, and aids in negotiating more favorable carrier contracts. Additionally, Tracey automates proactive notifications for customers, significantly reducing inquiries regarding order status with estimated time of arrival predictions and alerts for any delivery issues. With the capability to integrate seamlessly with current shipping, customer service, or warehouse systems through an API, Tracey ensures that the right parcel information is accessible when needed, thus streamlining operations further. This comprehensive approach not only enhances operational efficiency but also builds stronger relationships with customers through improved communication and transparency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Sendcloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
StrategIQ Commerce
Country
United States
Website
strategiqcommerce.com
Vendor Details
Company Name
Sendcloud
Founded
2019
Country
Belgium
Website
www.traceybysendcloud.com