Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Distribute your key initiatives evenly across the three Planning Horizons to ensure a balanced approach. Oversee your initiatives by following a systematic evaluation, prioritization, and approval process. Establish a clear agreement on costs and benefits in relation to your strategic objectives. Develop a detailed Implementation Roadmap that outlines the steps necessary for execution. Align your initiatives with your goals to ensure both consistency and thoroughness in your planning. Rigorously test your initiatives against various scenarios to verify their durability and effectiveness. Maintain a Personal Calendar and Actions feature that allows you to view all your meetings and tasks across different projects seamlessly. Utilize Calendar Integrations to synchronize strategy meetings from StratNavApp.com with your Google Calendar or iCal for Outlook. The Web Clipper tool enables users to easily bookmark and capture web content during the initial three months. With the File Vault, you can upload and organize files and images appropriately, benefiting from Microsoft SharePoint integration. Leverage API integrations to connect your current systems with StratNavApp.com for enhanced functionality. Finally, generate comprehensive MS Word Reports effortlessly at the push of a button for streamlined documentation and reporting.
Description
TelStrat WFO delivers top-tier workforce optimization features within an intuitive interface. Effectively engaging and overseeing your teams is crucial for maximizing your most significant investment and surpassing customer expectations. A robust workforce optimization initiative, backed by appropriate software, serves as the solution to these challenges. Serenova provides this solution through both on-premises and cloud-based WFO software. With this system, you can seamlessly and accurately allocate skilled agents to fulfill service level requirements. Additionally, it allows for forecasting future needs and includes user-friendly wizard tools for straightforward predictions. Agents can input their scheduling preferences and track their performance through the My Time web-based agent portal and mobile application. Furthermore, enhancing agent motivation and performance is achievable through the incorporation of gamification elements, fostering a more engaged workforce overall. Ultimately, the combination of these features creates an environment where both agents and customers can thrive.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$20 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Chris C Fox Consulting
Founded
2007
Country
United Kingdom
Website
www.stratnavapp.com
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/
Product Features
Strategic Planning
Budgeting & Forecasting
No
Dashboard
Yes
Goal Setting / Tracking
Yes
Idea Management
Yes
KPIs
Yes
Modeling & Simulation
No
Roadmapping
Yes
Scenario Planning
No
Scorecards
Yes
Product Features
Call Center
Blended Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No