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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Distribute your key initiatives evenly across the three Planning Horizons to ensure a balanced approach. Oversee your initiatives by following a systematic evaluation, prioritization, and approval process. Establish a clear agreement on costs and benefits in relation to your strategic objectives. Develop a detailed Implementation Roadmap that outlines the steps necessary for execution. Align your initiatives with your goals to ensure both consistency and thoroughness in your planning. Rigorously test your initiatives against various scenarios to verify their durability and effectiveness. Maintain a Personal Calendar and Actions feature that allows you to view all your meetings and tasks across different projects seamlessly. Utilize Calendar Integrations to synchronize strategy meetings from StratNavApp.com with your Google Calendar or iCal for Outlook. The Web Clipper tool enables users to easily bookmark and capture web content during the initial three months. With the File Vault, you can upload and organize files and images appropriately, benefiting from Microsoft SharePoint integration. Leverage API integrations to connect your current systems with StratNavApp.com for enhanced functionality. Finally, generate comprehensive MS Word Reports effortlessly at the push of a button for streamlined documentation and reporting.

Description

TelStrat WFO delivers top-tier workforce optimization features within an intuitive interface. Effectively engaging and overseeing your teams is crucial for maximizing your most significant investment and surpassing customer expectations. A robust workforce optimization initiative, backed by appropriate software, serves as the solution to these challenges. Serenova provides this solution through both on-premises and cloud-based WFO software. With this system, you can seamlessly and accurately allocate skilled agents to fulfill service level requirements. Additionally, it allows for forecasting future needs and includes user-friendly wizard tools for straightforward predictions. Agents can input their scheduling preferences and track their performance through the My Time web-based agent portal and mobile application. Furthermore, enhancing agent motivation and performance is achievable through the incorporation of gamification elements, fostering a more engaged workforce overall. Ultimately, the combination of these features creates an environment where both agents and customers can thrive.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$20 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chris C Fox Consulting

Founded

2007

Country

United Kingdom

Website

www.stratnavapp.com

Vendor Details

Company Name

Serenova

Founded

2013

Country

United States

Website

www.serenova.com/products/telstrat/

Product Features

Strategic Planning

Budgeting & Forecasting No 
Dashboard Yes 
Goal Setting / Tracking Yes 
Idea Management Yes 
KPIs Yes 
Modeling & Simulation No 
Roadmapping Yes 
Scenario Planning No 
Scorecards Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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