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support

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Description

Hearing that a customer is dissatisfied with your product can be incredibly disheartening, particularly when the specific issue remains unclear. A helpful strategy to address this is by utilizing Stormly’s User Journey Template, which enables you to identify points where users disengage within your product or app. Understanding which elements drive the best conversions—be it webshop products, blog posts, videos, or other content—is essential. The "aha-moment" signifies the instant when users derive true value from your app or website. By pinpointing this crucial moment, you can enhance the onboarding experience, thereby boosting user retention and conversion rates significantly. It’s vital to comprehend the user behaviors that contribute to improved retention and conversion, as this knowledge is fundamental in developing a highly engaging product. Your objective should be to determine the specific instance when users experience the unique advantages of your app or website, known as the "aha-moment." Once this is established, you can refine your app's onboarding process, ensuring that a larger number of users become actively engaged and derive value from your offerings. Implementing these insights will not only improve user satisfaction but also lead to overall business success.

Description

CUX in nutshell: ✔ User Behavior Analysis ✔ Experience Metrics ✔ Goal-Oriented Analysis ✔ Conversion Waterfalls ✔ Entire Visits Recording ✔ Heatmaps ✔ Pre-analysis & Alerts ✔ Auto-capture Events ✔ Retroactive Analysis ✔ 100% GDPR-compliant ✔ Data stored in EOG ✔ SSL secured

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics No 
Google Analytics 360 No 
Google Tag Manager No 
JSON Yes 
JavaScript Yes 
Magento Yes 
Microsoft Excel Yes 
React Yes 
Segment EDI Platform Yes 
Shopify Yes 
WooCommerce Yes 
mParticle Yes 

Integrations

Google Analytics Yes 
Google Analytics 360 Yes 
Google Tag Manager Yes 
JSON No 
JavaScript No 
Magento No 
Microsoft Excel No 
React No 
Segment EDI Platform No 
Shopify No 
WooCommerce No 
mParticle No 

Pricing Details

$199 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

€79 per month
CUX offers 2 pricing models: Business (starting at €79/month) and Enterprise (with custom quote).

CUX offers also a free trial – no expiration date and no credit card required.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Stormly

Country

Netherlands

Website

www.stormly.com

Vendor Details

Company Name

cux.io

Founded

2019

Country

Wroclaw, Poland

Website

cux.io

Product Features

Web Analytics

Campaign Management No 
Conversion Tracking No 
Form Analytics No 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management No 
Pageview Tracking No 
Referral Source Tracking No 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Product Analytics

Attribution No 
Automatic Data Capture Yes 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics Yes 
Data Export No 
Data History Retention Yes 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis Yes 
Touchpoint Analytics Yes 
User Segmentation Yes 

Alternatives

Alternatives

Heap Reviews

Heap

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