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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Achieve response times of around 40ms globally, ensuring your users enjoy the speed they deserve. Safeguard your API against unexpected traffic surges and downtime, building a reputation that users can depend on consistently. Tackle stability challenges with features like auto retries and stale-while-revalidate, because consistency is key to success. Significantly lighten your origin load by as much as 95%, allowing you to effectively manage any traffic increase while minimizing downtime and cutting costs. Gain a real-time understanding of your API’s performance metrics, as data is crucial for enhancement. Adapt your schema based on insightful usage statistics, allowing you to make informed decisions with confidence. Identify the specific country, page, and user responsible for each request to obtain detailed insights and stay informed about all activities. Monitor origin response times for every query and mutation, pinpointing areas ripe for optimization. Stay ahead of performance declines and errors by being alerted as soon as your users notice them, enabling swift resolutions. Keep a close watch on all HTTP and GraphQL errors to understand when and where users encounter problems, allowing you to address issues effectively and enhance overall user satisfaction. Regularly analyzing this data will foster continuous improvement in your API's reliability and performance.

Description

CINDE (Conversational Interface and Decisioning Engine) is an advanced conversational AI and machine reasoning engine aimed at revolutionizing customer service by automatically addressing a significant portion of incoming inquiries. It leverages cutting-edge natural language processing and machine reasoning to generate intelligent, personalized responses tailored to users. Additionally, CINDE is adept at discerning the intent behind issues related to incidents, service requests, or queries, effectively ensuring uninterrupted service. This capability allows customer support agents to dedicate their efforts to more critical tasks that yield greater impact. Always operational, AI-powered CINDE is ready to assist customers at any time, whether it's a quiet Sunday afternoon or during the busy Thanksgiving week. With its self-service and knowledge-driven capabilities, CINDE is able to resolve tickets significantly faster than conventional service desks. It automatically resolves at least 30% of an organization’s service requests, resulting in substantial cost savings. By handling the bulk of Level 1 queries, CINDE enables agents to concentrate on high-impact projects, thus enhancing overall productivity and efficiency within the support team. In this way, CINDE not only improves customer satisfaction but also optimizes resource allocation across the organization.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 
Cisco Jabber No 
GraphQL Yes 
Microsoft Teams No 
PagerDuty Yes 

Integrations

Slack Yes 
Cisco Jabber Yes 
GraphQL No 
Microsoft Teams Yes 
PagerDuty No 

Pricing Details

$10 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Stellate

Website

stellate.co

Vendor Details

Company Name

Symphony SummitAI

Founded

2011

Country

United States

Website

www.symphonysummit.com/products/summitai-cinde/

Product Features

API Management

API Design No 
API Lifecycle Management No 
Access Control No 
Analytics No 
Dashboard No 
Developer Portal No 
Testing Management No 
Threat Protection No 
Traffic Control No 
Version Control No 

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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