Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Achieve response times of around 40ms globally, ensuring your users enjoy the speed they deserve. Safeguard your API against unexpected traffic surges and downtime, building a reputation that users can depend on consistently. Tackle stability challenges with features like auto retries and stale-while-revalidate, because consistency is key to success. Significantly lighten your origin load by as much as 95%, allowing you to effectively manage any traffic increase while minimizing downtime and cutting costs. Gain a real-time understanding of your API’s performance metrics, as data is crucial for enhancement. Adapt your schema based on insightful usage statistics, allowing you to make informed decisions with confidence. Identify the specific country, page, and user responsible for each request to obtain detailed insights and stay informed about all activities. Monitor origin response times for every query and mutation, pinpointing areas ripe for optimization. Stay ahead of performance declines and errors by being alerted as soon as your users notice them, enabling swift resolutions. Keep a close watch on all HTTP and GraphQL errors to understand when and where users encounter problems, allowing you to address issues effectively and enhance overall user satisfaction. Regularly analyzing this data will foster continuous improvement in your API's reliability and performance.
Description
CINDE (Conversational Interface and Decisioning Engine) is an advanced conversational AI and machine reasoning engine aimed at revolutionizing customer service by automatically addressing a significant portion of incoming inquiries. It leverages cutting-edge natural language processing and machine reasoning to generate intelligent, personalized responses tailored to users. Additionally, CINDE is adept at discerning the intent behind issues related to incidents, service requests, or queries, effectively ensuring uninterrupted service. This capability allows customer support agents to dedicate their efforts to more critical tasks that yield greater impact. Always operational, AI-powered CINDE is ready to assist customers at any time, whether it's a quiet Sunday afternoon or during the busy Thanksgiving week. With its self-service and knowledge-driven capabilities, CINDE is able to resolve tickets significantly faster than conventional service desks. It automatically resolves at least 30% of an organization’s service requests, resulting in substantial cost savings. By handling the bulk of Level 1 queries, CINDE enables agents to concentrate on high-impact projects, thus enhancing overall productivity and efficiency within the support team. In this way, CINDE not only improves customer satisfaction but also optimizes resource allocation across the organization.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Slack
Yes
Cisco Jabber
No
GraphQL
Yes
Microsoft Teams
No
PagerDuty
Yes
Integrations
Slack
Yes
Cisco Jabber
Yes
GraphQL
No
Microsoft Teams
Yes
PagerDuty
No
Pricing Details
$10 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Stellate
Website
stellate.co
Vendor Details
Company Name
Symphony SummitAI
Founded
2011
Country
United States
Website
www.symphonysummit.com/products/summitai-cinde/
Product Features
API Management
API Design
No
API Lifecycle Management
No
Access Control
No
Analytics
No
Dashboard
No
Developer Portal
No
Testing Management
No
Threat Protection
No
Traffic Control
No
Version Control
No
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No