Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Statlook is a free and professional IT Asset Management suite. It includes the following features:
1. Hardware - All information about infrastructure in one place
2. Software - Software auditing with validation for license compliance.
3. Users can view activity stats, use programs and visit websites with blocking features.
4. Helpdesk - Fully featured helpdesk system that allows remote desktop control and compliance with GDPR.
LINKS
Statlook Installer: https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fdev.statlook.com%2Fappcenter%2Finstall%2Fgetfree.php
User Manual: https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fmanual.statlook.com%2F14.0%2Fen-US%2Fmaster%2Findex.html
Description
SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.
API Access
Has API
No
API Access
Has API
No
Integrations
PostgreSQL
No
SQL Server
No
Pricing Details
$0
Contact us so we can prepare for you a unique quotation.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Media-press.tv S.A.
Founded
2000
Country
Poland
Website
statlook.com
Vendor Details
Company Name
SutiSoft
Country
United States
Website
www.sutisoft.com/helpdesk-software/
Product Features
Employee Monitoring
Activity Monitoring
Yes
Browsing History
Yes
Email Monitoring
No
Keystroke Recording
Yes
Productivity Analysis
Yes
Remote Control
Yes
Screen Activity Recording
Yes
Time & Attendance
Yes
Time Tracking
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
No
Knowledge Base
Yes
Project Management
No
Recurring Issues
No
Scheduling
Yes
Task Management
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
No
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
Yes
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
Yes
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
No
IP Address Monitoring
No
Internet Usage Monitoring
Yes
Real Time Analytics
No
Resource Management
No
SLA Monitoring
No
Server Monitoring
No
Uptime Monitoring
No
Web Traffic Reporting
Yes
Portal
Chat
No
Collaboration
No
Content Management
Yes
Document Management
Yes
File Sharing
No
Search
Yes
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
Yes
Group View
Yes
Mobile Device Access
No
Multi Monitor Support
Yes
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
Yes
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes