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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Squish is a cloud-based management platform utilized by businesses globally to oversee and coordinate tasks, customer inquiries, product development, and additional functions. It enables users to efficiently and securely monitor various aspects like product evolution, bug tracking, quality assurance concerns, help desk requests, and organize client inquiries from any web browser. With its straightforward and user-friendly interface, Squish allows individuals to set up tailored projects in a matter of minutes. The platform is adaptable, enabling users to modify projects to gather the precise data necessary for effective problem resolution. You can track aspects such as product development, client inquiries, software bugs, help desk tickets, and more, facilitating a comprehensive overview of your operations. Squish simplifies the monitoring process of issue resolution from the initial project idea to complete production with remarkable ease. Additionally, it ensures that you and your team are always informed by providing automatic or on-demand updates. Setting up a typical company project takes only a few minutes, eliminating the need for webinars or extensive manuals; just create a project and begin utilizing Squish without delay. This efficiency makes Squish an invaluable tool for enhancing teamwork and productivity across various departments.

Description

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

RemoteLaunch Yes 

Integrations

RemoteLaunch No 

Pricing Details

$50 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IMS, Inc.

Founded

1974

Country

United States

Website

www.squishlist.com

Vendor Details

Company Name

SutiSoft

Country

United States

Website

www.sutisoft.com/helpdesk-software/

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management Yes 
Workflow Management Yes 

Project Management

Agile Methodologies No 
Budget Management No 
Client Portal No 
Collaboration Tools No 
Cost-to-Completion Tracking No 
Customizable Templates No 
Gantt Charts No 
Idea Management No 
Kanban Board No 
Milestone Tracking No 
Portfolio Management No 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies No 

Product Features

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management Yes 
Issue Tracking Yes 
Quality Assurance Management No 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring Yes 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

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