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Average Ratings 4 Ratings

Total
ease
features
design
support

Description

Sprinklr Social is a robust, AI-driven platform designed for enterprises, enabling teams to oversee all facets of their social media presence across more than 30 different social and messaging channels through a single integrated solution. This platform combines essential features such as social listening, publishing, engagement, campaign management, automation, sentiment analysis, audience analytics, and governance into a cohesive workflow. Users can access a centralized content calendar, along with tools for planning, creating, scheduling, and optimizing posts based on AI-generated recommendations regarding timing, hashtags, tone, and performance metrics. Additionally, it allows teams to monitor conversations, sentiment changes, and trends in real-time across various networks, while also automating engagement and managing inbound communications to respond promptly to customer inquiries and interactions. By consolidating data, insights, and actionable steps, Sprinklr fosters efficient collaboration among social teams, ensuring brand compliance through automated workflows and approvals, ultimately transforming social engagements into significant business outcomes for marketing, sales, and other departments. In an ever-evolving digital landscape, Sprinklr Social equips organizations with the tools necessary to adapt and thrive in their social media strategies.

Description

Easily handle several X (previously Twitter) accounts from one platform. This robust tool for X offers comprehensive features for real-time monitoring, content organization, and user interaction. Connect with your target audiences while exploring the highlights of X. X Pro (formerly known as TweetDeck) allows you to view various timelines simultaneously on one display. It facilitates the tracking and organization of content, while also enabling you to interact with your communities instantly, enhancing your overall social media experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
X (Twitter) Yes 
Adobe Analytics Yes 
Adobe Experience Cloud Yes 
Adobe Experience Manager Yes 
Adobe Express Yes 
Bitium No 
Ferdi No 
Franz No 
Instagram Yes 
Oracle Cloud Infrastructure Yes 
RiteKit No 
Shift No 
Sitecore Yes 
Smarsh Yes 
Stripe Yes 
Tealium Customer Data Hub Yes 
WordPress Yes 
YouTube Yes 
Zimbra Yes 

Integrations

Facebook Yes 
X (Twitter) Yes 
Adobe Analytics No 
Adobe Experience Cloud No 
Adobe Experience Manager No 
Adobe Express No 
Bitium Yes 
Ferdi Yes 
Franz Yes 
Instagram No 
Oracle Cloud Infrastructure No 
RiteKit Yes 
Shift Yes 
Sitecore No 
Smarsh No 
Stripe No 
Tealium Customer Data Hub No 
WordPress No 
YouTube No 
Zimbra No 

Pricing Details

Custom
Custom, quote-based pricing
Free Trial No 
Free Version No 

Pricing Details

$0
Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Sprinklr

Founded

2009

Country

United States

Website

www.sprinklr.com/products/social-media-management/

Vendor Details

Company Name

X

Founded

2006

Country

United States

Website

pro.x.com

Product Features

Employee Advocacy

Content Controls / Compliance No 
Content Library Creation No 
Mobile Access No 
Post Scheduling Yes 
Push / Email Notifications No 
Reporting / Analytics Yes 
Social Sharing Gamification No 
Tiered User Permissions No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Social Media Analytics Tools

Campaign Analytics No 
Competitor Monitoring No 
Customizable Reports No 
Engagement Tracking No 
Influencer Tracking No 
Multi-Channel Data Collection No 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration No 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring No 

Product Features

Social Media Management

Automated Publishing Yes 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics No 
Social Media Monitoring Yes 

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