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Description
Sprinklr Insights is an AI-native consumer intelligence platform that gives enterprises real-time consumer, competitor, and market intelligence from 30+ channels without the noise. It unifies the core listening and intelligence workflows that includes social listening, brand monitoring, Voice of the Customer, crisis management, and competitive intelligence on a single platform, turning fragmented conversations across social, digital, news, and review sources into clear, actionable recommendations. With more than a decade of purpose-built AI for unstructured data, Sprinklr Insights helps brands understand audiences, protect reputation, and make smarter, data-backed decisions.
Key Features
Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback.
Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view.
Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors.
Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively.
PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response.
Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights.
Competitive Intelligence: Compare performance, engagement, and sentiment across competitor brands
Description
Xoru serves as a platform tailored for social listening and organic growth, catering specifically to founders and marketing teams. It keeps track of discussions within online communities, enabling users to uncover high-intent conversations, identify potential customers, and strategize their outreach efforts. By merging social listening with lead generation and engagement workflows, the platform offers features like AI-driven reply suggestions and tracking of outreach initiatives. Additionally, it includes tools for content and SEO/GEO analysis, allowing brands to monitor their online visibility and utilize AI-generated responses. Teams benefit from notifications and can streamline their collaboration through established approval and notification workflows. Aimed at startups and small growth teams, Xoru is an essential resource for those looking to enhance their organic reach and connect with prospects via community interactions, fostering stronger relationships in the process.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Discord
Yes
Slack
Yes
Facebook
Yes
Google Analytics
Yes
Microsoft 365
Yes
Oracle Cloud Infrastructure
Yes
Reddit
Yes
Salesforce
Yes
Snapchat
Yes
Stripe
Yes
Integrations
Discord
Yes
Slack
Yes
Facebook
No
Google Analytics
No
Microsoft 365
No
Oracle Cloud Infrastructure
No
Reddit
No
Salesforce
No
Snapchat
No
Stripe
No
Pricing Details
Custom quote-based pricing
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Sprinklr
Founded
2009
Country
United States
Website
www.sprinklr.com/products/consumer-intelligence/
Vendor Details
Company Name
Xoru
Founded
2025
Country
India
Website
xoru.app/
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Media Monitoring
Alerts / Notifications
Yes
Broadcast Media Monitoring
No
Content Translation
No
Dashboards / Reporting
Yes
Export Results
No
Online News Monitoring
No
Podcast Monitoring
No
Print Media Monitoring
No
Social Media Monitoring
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
